Achilleas Sdrakas

Experience

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  ALICO

  Jun 1998 - Mar 2007

  Managed profitability of all product lines.Reengineered all processes by creating a S-Ox compliant environment.Established network of cooperating health care providers. Primary responsibility as Claims Manager. Implemented an integrated software platform that provided an end to end solution in the Corporate Business portfolio throughout the organization.Participated in reengineering all processes in the Claims department.

  • Customer Service Manager

    May 2002 - Mar 2007

  • Assistant Customer Service Manager

    Jan 2000 - May 2002

  • Management Trainee

    Jun 1998 - Jan 2000
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  MetLife, Greece

  Mar 2007 - Mar 2015

  Maximised productivity and efficiency in the organization.Exceeded budget targets in terms of operating cost in adverse circumstances.Achieved superior customer service levels while preparing the organization in terms of Solvency II compliance.Managed Customer Service Operations, Sales Support, Procurement and Re-engineering, HR, Project Management and Information Technology.Oversaw Management Reporting, Internal Audit, Compliance and Actuarial depts.Moderated and instituted the integration process of Alico with MetLife as the single point of contact from inception (due diligence) to implementation completion. Show less

  • Member of the Board of Directors

    Nov 2012 - Mar 2015

  • Chief Operating Officer

    Mar 2007 - Sept 2014
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  MetLife Alico Greece

  Dec 2008 - Nov 2012

  Legal Representative

  One of two Administrators of ALICO Hellas Single Member Limited Liability Company, which is the legal representative of MetLife Alico in Greece

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  MetLife

  Mar 2012 - Jun 2018

  MetLife Global Operations | Process Excellence | Global Solutions LeaderManaged global transformation programs and projects resources.Coordinated transformation programs with focus on the largest and most complex initiatives and integrated how the “big picture” of the initiatives came together, identifying any implications to the business.Worked directly with global stakeholders, to identify critical business issues, areas for improvement, and established transformation plans and teams.Oversaw development of clear case for change, detailed scope, desired outcomes, accurate and realistic cost-benefit analyses, clear roles and decision-making for all transformation programs.Guided the development of detailed work plans, schedules, project estimates, resource plans, and status reports.Supervised, facilitated and coordinated the operations assessments, the identification of transformation opportunities, and the design and implementation of target operating models that improve operations efficiency and effectiveness; ensured strategic alignment of target operating models.Managed internal and external relationships, and partnered with internal and external consultants and vendors.Actively participated in the development and deployment of Process Excellence practices, tools and frameworks; enforced Process Excellence standards within the transformation programs. Show less

  • VP | Global Solutions Leader

    Sept 2014 - Jun 2018

  • Regional Strategy and Planning Executive - Eastern and Southern Europe

    Mar 2012 - Sept 2014
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  UBB Alico, Bulgaria

  Oct 2012 - Sept 2015

  Member of the Management Board
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  American Life Insurance Company, Cyprus

  May 2013 - Jun 2018

  Member of the Board of Directors
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  Freelance

  Mar 2014 - now

  Gitomer Certified Advisor

  As a Gitomer Certified Advisor, I offer coaching on customer loyalty, networking, sales, positive attitude and operations transformation.

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  Allianz

  Jun 2018 - Feb 2023

  Chief Operating Officer

  Head of Operations, Property & Casualty and Life & Health. Main areas of responsibility:- Underwriting- Claims- Information Technology- Information Security- Protective Resilience- Organizational ManagementDrove productivity and effigiency gains across the board, by means of introducing Business Process Re-engineering, Organizational Streamlining, Robotics Process Automations, On-line capabilities for the Salesforce.Leveraged UW workbench tools and Claims Provider Management and Fraud Management techniques towards detection and prevention objectives.Established connections with select representatives from the Sales force in order to maintain a live feedback loop for continuous improvement in their day to day, in terms of supporting processes, tools, features.Set up a robust Information Technology organization, to provide for a solid business partner in terms of materializing plans and supporting business needs. Spanning all the way from Business Analysis, Development lifecycle, Quality Assurance, Operations Monitoring with appropriate alerting mechanism, regular updates to the IT steerco.Led an established Information Security framework with very high compliance scores vs. the Allianz Group mandates and consistently highest in the market BitSight ratings. Show less

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  Ethniki Insurance

  Nov 2023 - now

  Responsible for Operations, Claims, IT, Customer Experience, Transformation

  • General Manager Operations

    Jan 2024 - now

  • P&C Business Transformation Director

    Nov 2023 - Jan 2024