Noel Guzman Jr. ☁️

Experience

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  TESA S.A.

  Sept 2001 - Dec 2006

  Team Leader/Supervisor for Inside Sales Rep Team

  Team Leader for After-Market Sales TeamWon Eagle Award for Outstanding DepartmentProcessed Orders of After Market Parts for Electronic Keycard Systems Worked with Military, Hotels, and Large corporation for their keyless entry and cctv systemsSupervised a Team of 11 Sales AgentsAssist in Marketing and Promotions to gain new Revenue for parts and custom keycardsProcessed orders via CRM and communicated with shipping to expedite orders to customers

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  Think Resources

  Jan 2007 - Sept 2007

  Account Manager/Customer Success Mgr

  Dealt with Fortune 500, Energy and Technology Accounts is regards to recruiting needsProcess 100 Outbound Sales Calls for Possible Hiring Needs to High level ManagementRecruited and Processed Backgrounds for each potential candidateHit target for every month employedMet and Exceeded Daily and Monthly goals for our inside sales team as far as hiring and interviews

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  Ryla Teleservices

  Sept 2007 - Jan 2008

  US Census Bureau Interviewer/Software Dev Bilingual Manager

  Assisted on the New Software Application and Questions in English/Spanish for the U.S. 2010 Census.Performed Mock interviews with callers to make sure questions and application was not faulty and helped fix bugs.Assisted with Troubleshooting with Corporate IBM engineers.Assisted in proofreading Spanish census questions with the IBM Team.Received Certificate of Completion by US Census Bureau.The team was placed in a highly sensitive and secured area to be focused and worked as a team with the task at hand. Show less

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  DreamFactory Software

  Mar 2008 - Feb 2018

  Sales Development Mgr/Corporate Sales Manager/Customer Success Manager

  Achieved Best 1st Qtr Sales revenue in Company History in 2013Worked both sides of our core business they were Salesforce App-Exchange apps and our Automated API tool named DreamFactory. Generated quotes for new sales, renewals, additional licenses, and upsell/cross-sell of current clients. Experience in working with Enterprise Accounts along with customer renewals, and schedule trainings, consulted with software developers on our API tool called DreamFactory.Averaged 15-30 sales-qualified leads per month, 1500 prospect reachouts, and 500 new lead contacts which were imported through Salesforce and Hubspot for webinars and campaigns for Salesforce.com apps and API Development awareness/software updates.Maximized Salesforce.com for all company needs which include our inbound/outbound sales process, campaigns, sales reporting and sales/renewal forecasting, health checks, and 6 months of client sync calls. Advanced experience in SFDC and Hubspot including salesforce app-exchange apps, Api's, MS Azure/MS SQL and server terminology, Webex, and LinkedIn Navigator.API Development and software applications on how to install and set up 15-day trials for prospects and also set up intro training to further interest in both of our products.Account Manager for U.S. and International Territories as well as Spanish Speaking Countries.Set up Demonstrations and training for prospects and customers via all video meeting apps like Zoom, Go to meeting etc.Assist with Customer Renewals that included up selling and cross selling on various salesforce.com software apps which include our DreamTeam PM and Snapshot apps we developed in-house.Advanced Customer Success and Cold calling skills, Bilingual sales to Spanish-speaking territories worldwide.Obtain Velocity Partners for the company which is for Mobile Development prospects on iOS, Android, and salesforce consultants and admins. DreamForce Booth Staff and Attendee 2014 Show less

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  UTG (a Coretelligent Company)

  Feb 2018 - May 2019

  Sales Development Representative

  Develop and nurture Leads via inbound, outbound, and social media, to secure appointments for RMs/AE'sConnect with prospects via phone, online chat, email, social media, to obtain contact info for qualifying information with decision makersMaintain activity updates via Salesforce including importing of contacts, lead generation, salesforce reporting, campaigns, and task's follow ups. Also work with SalesLoft, Hubspot LinkedIn Navigator, Social Media Platforms, ConnectWise, TinyPulse, Skrapp.IO, Linked Hub, and collaborate with appropriate RMs/AEs on updates.Engaging decision makers in dialog to determine potential customer fit and creating interest in UTG solutions specializing in IT network monitoring, Help Desk, IT security, Managed Services, and complianceWork with Marketing Manager on Campaigns, Webinars, and Go to Market Strategy for generating opportunities.Qualification of Inbound and Outbound Leads via phone calls, emails, and Online Chats, researchSocial Media awareness regarding IT network security and compliance Assisted in the Hubspot implementation from Salesforce by adding new leads, plug-ins, training, intergrations, templates, campaigns and helped sales team with Hubspot features.Maintained a Linkedin Navigator SSI Score of 80 or above.Trained all new SDr's with Hubspot, Salesforce, LinkedIn Sales Nav, Outbound and Cold call techniques and developed a SDR playbook for them Show less

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  Metazoa

  May 2019 - Jun 2024

  Sales Development Manager

  Respond, engage, and qualify inbound/outbound leads, cold calls, prospecting, finding ICP, campaigns, webinars, Salesforce Dreamin shows/Dreamforce, Social Media, Salesforce app-exchange, and website leads via contact forms.Managed and maintained a pipeline of prospective clients in Salesforce.com ensuring accurate tracking, follow-up, campaigns, and nurturing leads. Build lead and opportunity reports as well.Work closely with our sales, marketing, and software development teams to develop account intelligence, relationship maps, updates to our applications, and use case opportunities through direct account engagement and insight tools Schedule appointments and demos for Sales and Engineering teams. I booked about 15-35 qualified demos monthly via extensive prospecting techniques.Developed and maintained strong relationships with customers, ensuring high levels of satisfaction and retention.I conducted 3-month health check-ins and feedback sessions with clients to understand their needs and drive product improvements of our applications. Then send feedback to our CEO and software development teams.Act as the subject matter expert on our Snapshot AI application for Salesforce and discuss offerings/solutions including development skills for our prospects and current customers. Also, provide professional services for Salesforce Org Splits, Mergers, and org clones.Attend and work Metazoa booth at Salesforce Conferences, Dreamin Shows, and user groups in the U.S. Follow up on those leads via campaigns and phone call follow-upsDialed 100 outbound cold calls per day and obtained leads from various sources like website leads, LinkedIn, social media, and the Salesforce app-exchange.Help Sales team set up quotes for new sales and renewals.Provided customer success needs for current customers, renewals and upsell to other applications and helped with professional services teams on technical debt reduction for Salesforce.com orgs. Show less

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  Veeam Software

  Aug 2024 - now

  Customer Success Representative Renewals - SLED Americas