Joyce M. Raffucci

Experience

• 

  Centro Deportivo

  Jun 2005 - Jul 2008

  Lead
• 

  IHOP

  Jul 2009 - Oct 2014

  I help out with the opening of 3 IHOP store as a Hostess/Server trainer.

  • Hostess/Waitress

    Nov 2009 - Oct 2014

  • Server Trainer/ Supervisor

    Jul 2009 - Oct 2014
• 

  Charlotte Russe

  Jul 2009 - Jun 2010

  Customer Service Specialist
• 

  Universal Orlando Resort

  Nov 2014 - Aug 2024

  • Coach and develop Team Members and Team Leaders.• Utilize company and department recognition tools to recognize positive observed behaviors.• Regularly inspecting, addressing and communicate new or ongoing Facilities issues, Tech issues and vehicles issues.• Regularly inspecting trash, textiles and pallets compactors for any fill up pressure and tech issues as also creating tickets for our trash company for pick them up.• Regularly inspecting every service yard in our Back of house area. • Ensuring having team meeting and safety spot talks regularly.• Works with the management team internal or external to resolve any issues and support other departments with Park Services concerns.Performs all operational duties related to the daily opening and closing of Back of House Operations. That includes Daily Flash, Pass-down, Compactor Reading and communication with Supervisor across the departments. • Communicates performance, behavior standards, and expectations• Provides work direction to team members including but not limited any schedules changes.• Oversees the operation and is the first point of contact for team members, guests, and interdepartmental partners in the absence of the Supervisor. Show less

  • Supervisor

    Apr 2021 - Aug 2024

  • Team Captain of BOH Park Services

    Feb 2018 - Jul 2021

  • Team Leader

    Nov 2014 - May 2019
• 

  Universal Epic Universe

  Jul 2024 - now

  Supervisor