Vítor Oliveira

Experience

• 

  Portugal Telecom

  Jul 2008 - Nov 2010

  Analysis and processing of customer products and services requests, billing corrections and clarifications at the commercial and technical level. Support to clients of PT Comunicações about the products and services provided on all levels: commercial, technical, billing, among others.

  • Customer Relations Manager

    Jan 2010 - Nov 2010

  • Call Center Assistant

    Jul 2008 - Dec 2009
• 

  FDO Construction

  Jan 2011 - Jul 2011

  Human Resources Generalist

  Recruitment and selection of new employees, payroll, development of procedures relating to personnel management, contract management, arquive and file management.

• 

  Short Connection, SA

  Jul 2012 - Dec 2013

  Finance Officer

  Organization of accounting documents, billing, customer and supplier relations management, administrative support, logistics, budget management.

• 

  DST group

  May 2014 - Oct 2017

  Organization of accounting documents, billing, customer and supplier relations management, administrative support, logistics, budget management, expense control. Payroll, definition of staff management procedures, wage garnishment management and wage benefits, emission of official notices and statistical reports, document management and filing.

  • Finance and Logistics Officer

    Jun 2017 - Oct 2017

  • People Operations Specialist

    May 2014 - May 2017
• 

  BYON

  May 2018 - Jun 2023

  Human Resources Manager

  Reporting to the Board, I implemented all HR policies and procedures in Portugal and in France which enabled the growth from 40 employees to 250 employees in 4 years. I am aware of the main challenges regarding all stages of the employee life cycle, namely:• Recruitment - establishment of the job descriptions, advertising the adds, candidate screening, interviews, reports, definition of the onboarding procedures.• Payroll using Microsoft Navision, implementation of absence control using Smart Time, compensation and benefits administration via Coverflex, establishment of the pay grids, cost planning analysis to support budgets and forecasts, payroll reports.• Administrative tasks - contract management for onboarding and offboarding, employee database maintenance, international mobility process, definition of the privacy policy and RGPD procedures, interaction with Social Security and government funding programs, occupational medicine, Relatório Único, IRS declarations, development of procedures and policies in compliance with the GDPR ensuring policy awareness.• HR Development - performance management and review process, definition of training sessions recommending actionable solutions through the improvement of the work tools, teambuilding, corporate events. Show less

• 

  PTW

  Jul 2023 - now

  Human Resources Manager

  My main tasks are to implement the best HR procedures for PTW Portugal and ensure the compliance with local regulations and group policies. Therefore, I am involved in all HR related matters working closely with an amazing team from Europe, Asia and the United States.