Malvika Baru

Malvika Baru

Assistant Manager

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location of Malvika BaruGurgaon, Haryana, India

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  • Timeline

  • About me

    Analyst, TSG Product Management

  • Education

    • School of Open Learning, Delhi University

      2007 - 2010
      Bachelor of Arts - BA Literature
    • Bharatiya Vidya Bhavans Public School

      2009 - 2010
      Post Graduate Diploma Broadcast Journalism
    • Indian School of Business

      2022 - 2022
      Executive Certificate Programme Product Management 100%
  • Experience

    • Onicra Credit Rating Agency of India Limited

      Mar 2015 - Mar 2016
      Assistant Manager

      Product: ONICRA and VVScore• Leveraged big data mining techniques to conduct analytical research and compile quarterly reports, providing valuable insights and forecasting trends.• Strategic engagement with internal product managers and directors to develop white papers for the Ministry of MSME aimed at influencing policymaking

    • Accenture

      Jun 2018 - Jun 2021
      Business Analyst

      Product: Google Search Ads• Liaising with account managers to gather product feedback and troubleshooting by employing internal tools such as Haiku, Ads preview, Capone, Click Magic, Ditto, Performance planner, etc. to identify UI/UX gaps• Escalating the bugs/issues via internal buganizer and following up with engineers on resolution basis the priority – p0, p1, etc.

    • Google Operations Center

      Jun 2021 - Jan 2023
      Senior Associate

      Product: Google Search Ads• Liaising with account managers to gather product feedback and troubleshooting by employing internal tools such as Haiku, Ads preview, Capone, Click Magic, Ditto, Performance planner, etc. to identify UI/UX gaps• Escalating the bugs/issues via internal buganizer and following up with engineers on resolution basis the priority – p0, p1, etc.

    • Bain & Company

      Jan 2023 - now
      Analyst Product Management

      Product: ServiceNow’s Service Portal and Employee Center, and NewRocket’s Orbit• Creating product pages from scratch on Orbit’s HTML editor for internal brand positioning and marketing• Building and organizing topic pages on employee center and knowledge base and service catalogs on ServiceNow backend with end-to-end category and taxonomy management• Preparing internal product communication documents on subjects such as Now Assist Q&A Genius Result, AI Search, NLU• Sharing requirements with developers via stories sustained with wireframes and working UI/UX models/designs• Coordinating product releases along with manual testing in dev and test environments to ensure timely delivery• Participating in product roadmap building and execution at team level Show less

  • Licenses & Certifications