Ahmad Naseer

Experience

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  Corvit System

  Oct 2009 - Sept 2010

  Voip Engineer

  • Maintenance of IP Telephony based on Cisco Unified Communication Manager 6.0 ,7.0 in publisher/subscriber environment• Configuration of Callmanager Express (CME) on 2800 series Routers• Hands on experience on CISCO Call manager 6.0 7.0 & 8.0 • Configuration of CUCM servers, Routers and Switches according to the requirements of IP Telephony• Configuration of Phone Button Template, Soft key Template.• Configuring and Troubleshooting Dial Peers on 26XX and 28XX Routers• Configuration of call signaling protocols H.323, MGCP, SCCP.• Configuration of soft phone and IP communicators on PCs .• Configuration of Partition and Calling Search Space.• Hands on experience on Call Admission Control .• Hands on experience on configuring SRST (Survivable Remote Site Telephony).• Configuration of extension mobility, device mobility and unified mobility• Configure Cisco Call Manager to enable features and services to include music-on hold, Call Park, Directed Call Park,Call Pickup, Call Pickup Group,Call Waiting, .• Installation of Bulk Administration Tool for IP Phones and IP Communicators .• Configuration of Music On Hold (MOH) Resources and Transcoder Resources .• Hands on experience on CISCO gateways such as 2800, 3800, 2600 • Have configured Voice Interfaces like FXS, FXO, T1,E1 Show less

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  Wateen Telecom

  Oct 2010 - Sept 2012

  Network Engineer(IPCC) Wateen Solutions

  Advanced Network ServicesProvide support to contact center ,deployed with Cisco IPCC hosted solution.Cisco IP Contact Center Enterprise & Hosted 7.xCisco IPCC Express 7.xCisco Unified CVP 4.x, 3.x, Call studio, ReportingCall Manager 6.x, 7.x, 8.xEIM / WIMHands on Experience with Access Gateways AS5300, AS5400Hands on Experience with Cisco Catalyst switches 45xx, Contact Center Planning, Design and ImplementationTroubleshooting IP Telephony issuesDocumenting progress and resolution of trouble tickets in logging systemIPCC Hosted Voice Recording Solution Troubleshooting (ASC Recording and Screen Capturing).IPCC Hosted Screen Capturing Solution Troubleshooting.Maintained network operating systems and hardware to the most current approved levels (applied patches and updates to networked application software and operating systems)I am responsible for server data backup, including monitoring end-user backups, automatic backup routines, and maintaining backup software.Configuring IPT devices as per client's requirements.Moves, Adds and Changes on CUCM version 6.x or higher (e.g. Adding and Configuring IP Phones)CUCM RTMT ImplementationIP Monitor network monitoring softwareSolarwinds, CA Spectrum network monitoring softwareDeploy servers on VMwareEnterprise Contact Center Deployment (LAB)Express Contact Center Deployment (LAB) Show less

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  Ufone

  Sept 2012 - Feb 2014

  HIPCC Engineer

  As a part of IPCC/IPT Operations and Maintenance team I am involved in setting up, configuring and testing of components of the Cisco IP Contact Center ( Cisco Call Manager, and Cisco Intelligent Contact Manager), working with call flow analysis ,ICM scripting , IVR. Understanding the ICM Software Processes ,Evaluating Distributed CallManager, Evaluating Clustering Over WAN Environments, Evaluating Centralized CallManager, Multi Site Dial Plan Considerations, Analyzing Existing Dial Plans, Call Manager Dial Plan Routing Issues , IP networks and voice-over-IP (VoIP) applications, Inbound telephone call management Show less

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  SecureTech LLC

  Feb 2014 - Jan 2016

  Network Voice Engineer

  • Designing and implementing Cisco collaboration and visualization solutions, including creating BOD/HLD/LLD/NIP , project scope of work, and network acceptance test documents.• Providing consultation in BOQ preparations.• Preparing collaboration demos and proof of concept for clients.• Many successful project implementations in Collaboration/ video /network fields .

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  Proxima Networks

  Mar 2016 - Feb 2019

  Cisco Collaboration Engineer

  1) Designing and implementing Cisco Collaboration and visualization solutions, including creating BOD/HLD/LLD/NIP, project scope of work, and network acceptance test documents.2) Providing consultation in BOQ preparations.3) Preparing collaboration demos and proof of concept for clients.4) Many successful project implementations in Collaboration/ video /network fields.

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  Du

  Mar 2019 - Aug 2024

  Cisco Unified Communication Engineer (HCS & Call Centre Operations)

  As a part of HIPCC/IPT/UCCE Operations and Maintenance team I am involved in setting up, configuring and testing of components of the Cisco IP Contact Center ( Cisco Call Manager, and Cisco Intelligent Contact Manager), working with call flow analysis ,ICM scripting , IVR. Understanding the ICM Software Processes, Evaluating Distributed CallManager, Evaluating Clustering Over WAN Environments, Evaluating Centralized CallManager. Cloud base UC systems, Video Endpoints TMS, Cisco , DX series ,EX Series, CMS, Expressway (E & C), Cisco Unity, Cisco IM & Presence and Cisco Jabber. Troubleshoots major telephony issues. This includes troubleshooting circuits, hardware/software issues. Show less

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  Capgemini

  Aug 2024 - now

  Unified Communication Consultant @Capgemini

  Technology: Cisco Collaboration Suite ( UCM, CUBE, Webex, Expressway MRA) Cisco Contact Center Platforms UCCE, CVP, MS Teams, SBC, Cisco Webex Contact Center