Candice Friend

Experience

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  PROGRESSIVE CASUALTY INSURANCE CO

  Feb 2004 - Sept 2008

  Senior Claims Leader

  • Recognized in the Mid-Atlantic region as the ‘Top Claims Representative’ and in the top 5% company-wide in claims handling excellence• Promoted to Senior Claims Analyst with Progressive Casualty Insurance Company in Feb. 2007• Maintained top 5% status in claims handling during transition from Columbus, GA to Baltimore, MD• Received a goal medal for exceeding customers’ expectations• Received recognition for job productivity• Handled claims quickly and resolved customer concerns efficiently• Managed end-to end claim support for automobile insurance policies while providing exceptional customer service• Exceeded key performance measures set by Senior management each month Show less

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  The Way International

  Sept 2008 - Oct 2018

  Human Resources Department Leader

  • Implemented training procedures in efficiency and productivity• Implemented structural changes within my area of responsibility to produce maximum effectiveness for the employee and the employer• Interviewing prospective employees and providing them with an overview of their job • Trained new employees on company culture • Revisited company culture with current employees to ensure each was successful at following through on procedures• Set strategic goals for the employees within my area of responsibility• Yearly evaluated my performance goals so that I could provide stronger leadership skill each year• Worked directly with my supervisor to provide measurable results and strategic goals for my area • Implemented and provided monthly performance meetings with those in my area of responsibility to give feedback• Worked directly with external vendors to provide competitive pricing for supplies and equipment• Was able to handle multi-levels of communication and tasks while maintaining integrity with each task and project Show less

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  Residential

  Oct 2018 - Aug 2021

  Homemaker

  • Our family relocated from Ohio to Illinois. I spent this time getting our family adjusted and settled into our new area as well as spent this time parenting my children. Now, eager to return to the workforce and continue to pursue a career.• In that time:o Completed continuing education course: Human Resource Management at Northern Illinois University Sept 2019 – Dec 2019o Taught and organized leadership development courses for young adults o Organized teaching pods for parents and children in my community for learning and developmento Established organizational charts for my household to maximize time and efficiently handle tasks and family members’ needso Assisted other households with planning, organizing, and childcare learning and behavioral objectives and goalso Provided activities for other parents to promote educational play with their childreno Handled multiple projects with a deadlineo Able to pace myself under pressure Show less

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  TVG-Medulla, LLC

  Apr 2021 - Feb 2022

  Talent Acquisition Specialist

  • Worked part-time with a consistent and reliable schedule of 20-25 hours per week• Provided requisition recruiting and support to four hiring managers across four different departments• Handled over fifteen requisitions by planning and evaluating my time effectively and efficiently to set up interviews either in-person or virtually• Worked with hiring managers to help secure top talent to fill entry level positions by sourcing via multiple platforms • Oversaw job postings on ZipRecruiter to attract talent and source candidates that were interested in new job opportunities • Built relationships and partnerships with local colleges and universities to organize on-site or virtual job fairs to attract applicants• Conducted several on-site job fairs that produced job offers within 7-10 business days• Able to work independently and remotely• Produced quality candidates by providing clear communication and screening questions• Discussed goals and time-to-fill objectives with hiring managers• Helped to evaluate and provide clear communication on “best practices” for the hiring process• Collaborated on our hiring processes to provide a more procise and simpler process for managers, team members, and applicants• Assisted and coached hiring managers on candidate evaluation• Strong verbal and communication skills• Properly re-evaluate job titles and descriptions to gain more traction on job postings• Focused on relationship building with other team members and managers• Worked with candidates to provide the best introduction to the company and gave clear expectations• Re-evaluated the pre-screening process by providing candidates the “big picture” of growing with the organization rather than it just being a job• Produced quality candidates with a low turnover rate• Actively participated in job fairs in the community to attract quality applicants• Willing to consistently evaluate processes and procedures to benefit the organization and the candidates Show less

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  Alined Consulting Group

  Mar 2022 - Feb 2023

  Technical Recruiter

  Connect and provide quality employment opportunities to talented individuals who are looking to obtain their career and personal goals with valued employers.

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  TAWANI Enterprises, Inc.

  Feb 2023 - now

  Talent Acquisition Coordinator