Logan Saunders

Experience

• 

  Brigham Young University - Idaho

  Aug 2016 - Jul 2018

  - Managed the Pathway support center that included close to 100 employees.- Worked with managers on providing a more efficient workplace - Consulted Pathway students with academic problem solving- Provided customer feedback.

  • Student Support Supervisor

    Jul 2017 - Jul 2018

  • Student Support Specialist

    Aug 2016 - Jun 2017
• 

  Brigham Young University - Idaho

  Jan 2019 - Apr 2020

  - Created an email interface to improve the process and quality of emails for support center agents.- Wrote documentation for multiple web applications- Trained and mentored new hires to work better as a team. - Consolidated data in easy to read reports for budget and hiring decisions.- Created a website for the Quality Assurance team to evaluate each employee easier. - Lead a small team of people in reporting and analyzing data.- Involved in weekly meetings with the Support Center managers and directors.

  • Senior Reports Analyst

    Aug 2019 - Apr 2020

  • Reports Analyst

    Aug 2018 - Aug 2019

  • Project Manager

    Jan 2019 - Apr 2019
• 

  FamilySearch

  Apr 2020 - now

  - Developed and maintained 15+ internal React component packages, resulting in their widespread adoption through npm and successful integration into applications- Worked closely with product managers and UX designers to create and launch outstanding software products, bringing about heightened user satisfaction and adoption rates by 20%- Eliminated poor SEO practices during website development, leading to a 10% increase in organic search traffic and expanded visibility in search engine rankings- Optimized website performance by utilizing techniques such as minification, caching, and lazy loading, resulting in a 2 second reduction in page load times. Show less

  • Web Developer 2

    Aug 2021 - now

  • Web Developer 2

    Jul 2020 - Aug 2021

  • Web Development Intern

    Apr 2020 - Jul 2020