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Slobodan Mitrovic

Slobodan Mitrovic

Recepcionist

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location of Slobodan MitrovicSerbia

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  • Timeline

  • About me

    Master Coach, Trainer and quality of service manager at Renault & Dacia Serbia

  • Education

    • Mechanical Engineering Belgrade university

      1991 - 1993
      Only 2 years Mechanical Engineering

    • ETŠ Nikola Tesla

      1987 - 1991
      High school electrotehnika

  • Experience

    • Restaklin - Peugeot car serviser

      Jun 1993 - Jan 1994
      Recepcionist

      Viacale reception and speare parts seling

    • Monsieur auto

      Jan 1994 - Nov 1994
      Salesman

      Wholesales of Citroen and Peugeot speare parts

    • L'auto shop

      Nov 1994 - May 1997
      Salesman

      purchasing and sales Peugeot and Citroen speare parts

    • Verano motors

      May 1997 - Aug 1999
      Speare parts salesman

      Salesman in Verano shop Peugeot speare parts

    • PANTER servicer for Peugeot cars

      Oct 2000 - Apr 2002
      Receptionist, and spear parts manager

    • JUCIT - importer for Citroen

      Apr 2002 - Sept 2004
      Spear parts manager

    • WBT-West Balkan Truck representativ of DAF truck in Serbia

      Oct 2004 - Nov 2005
      Aftersales manager

    • Tigar trgovine

      Nov 2005 - Dec 2006
      Manager of Sales

    • Renault Nissan Srbija doo

      Jan 2007 - Feb 2017

      he Client Zone Manager (ZM C@RE) is responsible for ensuring coverage of filial objectives related to Client Satisfaction in the Network through day-to-day quality management, action plans deployment and monitoring. The ZM C@RE is also in charge of coordinating actions of filial contributors in the Network regarding Client scope.

      • The Client Expert Manager (EM C@RE)

        Feb 2016 - Feb 2017

      • zone manager for after sales

        Jan 2007 - Jan 2016

    • Renault Nissan Adriatic

      Feb 2017 - Oct 2022

      Coaching and preparing and delevering treining at Alliance academy Adriatic for Sales, After sales and managment. As TCE Network Engagement Manager Adriatic I'm responsible for training (commercial and product),standards and methods in Renault network, and project related to Client Satisfaction , action plans deployment and monitoring for Adriatic (Slovenia, Croatia, Serbia, Bosna and Hercegovina, Montenegro, Kosovo, Macedonia and Albania)

      • Master Coach & Trainer Adriatic

        Jul 2019 - Oct 2022

      • TCE Network Engagement Manager Adriatic

        Feb 2017 - Jul 2019

    • KEOS doo -part of EMIL FREY group

      Oct 2022 - now

      • Strategic development of dealer network, commercial and product trainer and GDPR MPO

        Apr 2024 - now

      • Master Coach, Trainer and Quality of service manager

        Oct 2022 - May 2024

  • Licenses & Certifications