Jasmine Whiteside

Experience

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  Dominican University

  Aug 2017 - Dec 2017

  Drama Editor

  • Assessed submissions for publication with a team of editors• Edited, fact-checked, and proofread submissions from more than 100 students• Acted as contributing writer to publication• Supplied writers with detailed and diplomatic feedback• Researched competing publications

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  Novitex Enterprise Solutions

  Sept 2017 - May 2018

  Mailroom Associate

  ● Processed, sorted, and distributed mail● Maintained records of incoming and outgoing mail● Ensured delivery of outgoing mail to couriers and post office● Offered assistance and diplomatic solutions to customer inquiries and needs

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  Follett

  May 2018 - Aug 2018

  Data Entry Clerk

  • Created and managed student accounts on various publishing platforms• Contacted literary publishers to confirm orders and shipments• Updated orders and sales prices through company and publisher databases• Input, analyzed, and updated customer data via Excel

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  Dominican University

  Aug 2018 - Dec 2018

  • Wrote and edited web content (myDU)• Conducted interviews with students and faculty members for feedback on site usability• Collaborated with IT development team and various departments to rethink and improve website copy• Participated in and developed qualitative research projects • Contributed ideas to improve student engagement • Helped students produce refined and well-written work• Displayed patience and active listening to guide students on assignments• Worked individually with students to identify obstacles and set goals• Led group peer-review sessions • Provided online student support

  • Web Editor and Writer

    Aug 2018 - Dec 2018

  • Writing Fellow

    Aug 2018 - Dec 2018
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  Franklin Park Public Library

  Feb 2019 - Aug 2019

  Circulation Assistant

  • Assisted patrons with charging and discharging library materials and registration and renewal of library cards• Sorted and shelved materials according to library’s categorization system • Performed data entry, filing, processing, and other clerical tasks• Answered patron inquiries over the counter and via telephone• Handled money and operating cash-register for overdue fees and lost fines

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  Randstad Inhouse Services SAS

  Oct 2019 - Mar 2020

  General File Clerk

  • Managed, assembled and filed a high volume of confidential documents • Performed data entry and verification of applicant information• Handled and verified checks and money orders

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  Illinois Housing Development Authority

  Jul 2020 - Dec 2020

  Intake Specialist/Document Processor

  • Reviewed and processed mortgage and rental assistance applications submitted to the Emergency Rental & Mortgage Assistance Program for distribution of COVID-19 relief funds• Answered inbound calls to assist applicants with questions and concerns regarding program and seeking external resources• Contacted applicants via telephone to relay high-priority information

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  Collegis Education

  Jul 2021 - Aug 2021

  Enrollment Specialist

  • Engaged with prospective students via telephone, email, and text messaging • Managed, organized, and updated student records in Salesforce

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  Vitality Group Inc.

  Sept 2021 - Aug 2022

  Administrative Specialist

  • Offered thoughtful responses and solutions to member inquiries via email• Accurately verified and processed member information • Explained program guidelines, requirements, and rewards to members• Acted as a moderator for the company’s social media pages • Escalated system-related issues to proper departments for resolution

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  The JPI Group/DNV Energy Services Inc.

  Dec 2022 - now

  Lead Client Services Representative/Project Coordinator

  • Acting as Lead Client Services Representative (CSR) and Project Coordinator for ComEd’s Distributed Generation(DG) Rebate Program• Processing rebate applications and maintaining regular contact with customers throughout the application process• Managing the program’s Microsoft Outlook inbox and calendar • Creating weekly and monthly reports showcasing program’s progress and financial status to client and stakeholders• Coordinating with system development team to resolve issues affecting program's CRM platform• Creating and updating team knowledge, call log, payment log, FAQs, and DWI documentation via Microsoft programs such as Sharepoint, Excel, Word, and Access. • Participating in the hiring and interview process of candidates for project coordinator and site inspector roles• Handling rebate payment process: managing payment sheet in Access, sending manager approval requests, sending invoice and check requests, and completing yearly financial reconciliation. Show less