Mohtashim Khan

Mohtashim Khan

Administrative Officer

Followers of Mohtashim Khan2000 followers
location of Mohtashim KhanNew Delhi, Delhi, India

Connect with Mohtashim Khan to Send Message

Connect

Connect with Mohtashim Khan to Send Message

Connect
  • Timeline

  • About me

    Technical Support Specialist @TechMahindra | Ex Fraud Prevention Representative | Ex Operations & Trainer | Training Operations @TTEC

  • Education

    • L. M. Evening College

      2019 - 2024
      Bachelor of Commerce - BCom Business/Commerce, General First division

      Commerce, English, Hindi, Accounts

    • Hare Krishna Singh SR Sec School

      2016 - 2018
      High School Science 51%

      Physics, Chemistry, Mathematics, English and Hindi

    • St. Karen's High School

      2013 - 2015
      Secondary School All Subjects According to CBSE 7.2 CGPA AKA 68.8%

      Activities and Societies: Physical training, Painting, Annual Day Science, Mathematics, Hindi, English, Computer and Social Studies

  • Experience

    • Gyanodaya Gurukul, Patna

      Sept 2019 - Nov 2019
      Administrative Officer

      1.)Convince parents to take admission as an admission incharge.2.)Deal with the difficulties of faculties in their problems related to making question papers.3.)Organizing the admission as well as school records.4.)Making question papers and checking newly admitted students' papers for scholarship admission.5.)Acting as receptionist whenever needed and helping Vice Principal to make schedules for faculties.

    • ARDEM Data Services

      Dec 2020 - Apr 2021
      Data Entry Operator

      1.) Completed 5 different projects under the guidance of project owners provided by the company.2.) Entered more than 50000 entries in my work days.3.) More than 1000 scans as a QA

    • TTEC

      Feb 2022 - May 2023

      ● Learning & development specialist worked on Account takeover, Fake inventory, Tickets and queues.● Managing Mentors, SMEs & Agents for Quality Training● Took coaching on Zoom & Meets with ACTION planning on every single needful candidates● Trained more 6 batches● With simple, creative and relatable material of the agenda● Regular transcribing the presentation materials as well as making agendas for day to day training● Weekly Client meetings with direct internal partners leads as well as managers to manage the training department.● 3 Forces meeting with leads of quality, training & operations to find errors of month● Making our Workflow other than our client to achieve accuracy more than ever Show less

      • Temp Trainer

        Dec 2022 - May 2023
      • Fraud Prevention Representative I

        Feb 2022 - Nov 2022
    • Tech Mahindra

      May 2023 - now
      Technical Support Specialist

      On an average 40 calls per dayMaintained 100% quality with lowest AHT with Four Times Top Performer Awards in a a rowCalling (Inbound & Outbound) with Good CSAT & minimum DSAT scoresMeeting all the KPIs (3 Day, 2 Hrs, Rep Success etc)

  • Licenses & Certifications

    • Skill Certification: Revolut Ways of Working

      Revolearn
      Nov 2024
    • Introduction to Cybercrime

      Simplilearn
      Feb 2022
      View certificate certificate
    • Best Employee of the Month

      Tech Mahindra
    • Standing Ovation Bravo Award

      Tech Mahindra
    • Certified Professional AutoCAD

      AutoCad Autodesk
      Dec 2016
      View certificate certificate
    • Best Employee of the Month

      Tech Mahindra
    • Topper of Nesting & OJT

      Tech Mahindra
    • Best Employee for the Month

      Tech Mahindra