Mohtashim Khan

Experience

• 

  Gyanodaya Gurukul, Patna

  Sept 2019 - Nov 2019

  Administrative Officer

  1.)Convince parents to take admission as an admission incharge.2.)Deal with the difficulties of faculties in their problems related to making question papers.3.)Organizing the admission as well as school records.4.)Making question papers and checking newly admitted students' papers for scholarship admission.5.)Acting as receptionist whenever needed and helping Vice Principal to make schedules for faculties.

• 

  ARDEM Data Services

  Dec 2020 - Apr 2021

  Data Entry Operator

  1.) Completed 5 different projects under the guidance of project owners provided by the company.2.) Entered more than 50000 entries in my work days.3.) More than 1000 scans as a QA

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  TTEC

  Feb 2022 - May 2023

  ● Learning & development specialist worked on Account takeover, Fake inventory, Tickets and queues.● Managing Mentors, SMEs & Agents for Quality Training● Took coaching on Zoom & Meets with ACTION planning on every single needful candidates● Trained more 6 batches● With simple, creative and relatable material of the agenda● Regular transcribing the presentation materials as well as making agendas for day to day training● Weekly Client meetings with direct internal partners leads as well as managers to manage the training department.● 3 Forces meeting with leads of quality, training & operations to find errors of month● Making our Workflow other than our client to achieve accuracy more than ever Show less

  • Temp Trainer

    Dec 2022 - May 2023

  • Fraud Prevention Representative I

    Feb 2022 - Nov 2022
• 

  Tech Mahindra

  May 2023 - now

  Technical Support Specialist

  On an average 40 calls per dayMaintained 100% quality with lowest AHT with Four Times Top Performer Awards in a a rowCalling (Inbound & Outbound) with Good CSAT & minimum DSAT scoresMeeting all the KPIs (3 Day, 2 Hrs, Rep Success etc)