Reynaldo Toro

Experience

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  Dell, Inc

  Jul 2006 - Apr 2007

  Technical Support Representative Level 1

  - Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.- Assists customers by diagnosing problems and providing resolutions for technical and service issues.

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  C&S Americas Solutions

  Apr 2007 - Nov 2008

  Customer Service and Technical Coach

  - Supervises and coordinates activities of workers engaged in customer service activities.- Interprets and communicates work procedures and company policies to staff.- Resolves complaints and answers questions of customers regarding services and procedures.- Makes recommendations to management concerning staff and improvement of procedures.

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  Grupo Rey

  Dec 2009 - Oct 2010

  Technical Support Consultant

  -Responds onsite to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.- Web development and content management/maintenance- Software development to improve and automate existing databases

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  Caja de Ahorros

  Oct 2010 - Dec 2016

  Project Management – Accountable for supporting the management and delivery of New HR system ProjectNew HR System Implementation Project - Lead data conversion and migration process for all Employee data from Spyral to PeopleSoftMetrics & Reporting – Create and deliver high quality, easy to use reports, as needed for the organizationWorkflow Design – Working with internal groups to identify appropriate process workflow for automated new processes in HR systems.Data Maintenance, Audits & Production Support – Use understanding of system setup, interdependencies and data flow to track down data, system and interface issues; coordinate issues resolution with software vendor or internal team members in timely manner; test and implement resolutions. Show less

  • Processes and Procedures Analyst

    Jan 2015 - Dec 2016

  • Human Resources System Management

    Oct 2010 - Jan 2015
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  Samsung Electronics

  Jan 2016 - Oct 2018

  • Maintain and updates employees profiles• Organizational structure and cost center modifications and updates• Quarterly bonus calculations and KPI verification• Regional payroll verification and process• Labor Cost verification, reporting and confirmation• Time off data management per region• Process optimization and implementation• HR KPI management / Dashboards creation• Support Rewards processes such as Job Evaluation, Salary increases, Job Offers• Support HRBP’s to create Job offers, Salary increases, promotions, etc Show less

  • HRIS & Rewards Assistant Manager

    Mar 2018 - Oct 2018

  • HRIS & Rewards Supervisor

    Jan 2016 - Mar 2018
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  Sanofi

  Oct 2018 - Nov 2019

  Payroll / Rewards Manager

  • Manages Payroll team for LAM Countries Panama, Costa Rica, Ecuador, Jamaica,Guatemala• Maintain Payroll data (accruals, accounting reports)• Quarterly bonus calculations and KPI verification• Labor Cost verification, reporting and confirmation• Time off data management per region• Budget processing and analytics• Support Rewards processes such as Salary Review, Incentive plans, Job Evaluation to implement the newsalary structure• Support HRBP’s to create Job offers, Salary• Support and maintain Workday ERP Show less

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  Adidas

  Nov 2019 - Jun 2023

  • Manages HR Services teams for Latin America Region (6 direct reports)• Manages E2E Payroll process and approvals• Manages data accuracy by implementing internal controls and audit reports• Compensation calculations and analysis (Offer analysis, Compratio, Salary bands)• Time off data management• Budget management, processing and analytics• HR Systems support (SAP & Success factors support for the Region)• Manages Benefits and employee experience (escalated situations, processes)• Manages Stakeholder communications, presentations• Processes and systems SME• Supports the yearly salary review cycle• Creates and maintains tools for Compensation analysis to provide support for job offers, promotions and salaryadjustments• Manages Mercer, WTW and other salary surveys to define salary bands and grades.• Salary Benchmark to define the salary structure and maintain pay equity• External vendor management• Creation of compensation and benefit programs such as Health and wellness, Incentive Plans, Yearly Bonuses,Retirement plans and manages the process and administration of them.• Maintained relationships with stakeholders such as HRBP’s, Finance, Legal, etc• Support the Job Evaluation Process to categorize positions and grade them• Support the Mobility Package program Show less

  • HR Services Manager

    Jul 2022 - Jun 2023

  • eHR (HRIS) / Rewards Manager LAM

    Nov 2019 - Aug 2022
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  Grainger

  Jun 2024 - now

  HR Services Delivery Supervisor