JENIFFER KATHIIA

Experience

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  Sarova Hotels

  Apr 2000 - Jun 2003

  Voyager Resort Mombasa

  POSITION. FRONT OFFICE – RECEPTIONIST Responsibilities Doing Reservations Preparing guest quotations Sending confirmations Tour operators correspondence Keeping guest accounts

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  THE HERON HOTEL

  Jan 2010 - Sept 2012

  FRONT OFFICE SUPERVISOR

  Frontdesk supervision

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  Hotel

  Jan 2011 - Jun 2012

  THE HERON HOTEL 4 STAR HOTEL 210 ROOMS

  POSITION. RESERVATION CLEARK1. Receiving guests to the hotel and assisting them with checking in and checking out.2. Receiving payments for services offered by the hotel and ensuring that guests receive records of their payments along with terms and conditions for use of hotel services. 3. Accounting duties eg preparing quotations and invoices. 4. Receiving hotel guest bookings5. Sending Confirmation letters6. Preparing VIP Airport pickups7. Receiving booking deposits8. Organizing hotel conferencesPOSITION. RECEPTIONIST1. Receiving in the guest2. Guest Room Allocation 3. Handling Guest Problems4. Telephone Operation5. Foreign Currency Exchange Show less

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  RAINBOW RUIRU RESORT

  Nov 2012 - Jan 2013

  FRONT OFFICE SUPERVISOR

  Front desk supervision in rainbow,5 star hotel,with 130 rooms and F & B 500 covers per day

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  KABARAK UNIVERSITY

  Nov 2013 - Oct 2019

  GUESTHOUSE MANAGER

  • Planning and organizing accommodation, catering and other hotel services;• Promoting and marketing the business;• Managing budgets and financial plans as well as controlling expenditure;• Maintaining statistical and financial records;• Setting and achieving sales and profit targets;• Analysing sales figures and devising marketing and revenue management strategies;• Recruiting, training and monitoring staff;• Planning work schedules for individuals and teams;• Meeting and greeting customers;• Dealing with customer complaints and comments;• Addressing problems and troubleshooting;• Ensuring events and conferences run smoothly;• Supervising maintenance, supplies, renovations and furnishings;• Dealing with contractors and suppliers;• Ensuring security is effective;• Carrying out inspections of property and services;• Ensuring compliance with licensing laws, health and safety and other statutory regulations. Show less

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  KABARAK UNIVERISTY

  Nov 2013 - Oct 2019

  Overall supervision of the guesthouse and conference centre Supervising all front desk operationsReceiving hotel guest bookingsSending Confirmation lettersPreparing VIP Airport pickupsReceiving booking depositsOrganizing hotel conferencesManagement duties concerning front desk

  • GUESTHOUSE MANAGER

    Nov 2013 - Oct 2019

  • FRONT OFFICE SUPERVISOR

    Nov 2013 - Oct 2014
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  Madinat Albah Zanzibar

  Jan 2020 - now

  Rooms Division Manager
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  Madinat Al Bahr Business & Spa Hotel

  Jan 2020 - now

  Managing front office and all operations in reservations,cashiering,night audit,switchboard,reception,concierge Managing,reception,reservations,front office cashiering,night audit,concierge ,rooms division

  • Front office /Training Manager

    Mar 2020 - now

  • Front Office Manager

    Jan 2020 - Jun 2022