Prarthana Sarpal

Experience

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  Town of Oakville

  Aug 2017 - Oct 2019

  Sports Instructor

  Taught the basic principles of the sport, Rock Climbing, and instructed lessons that amplified the fundamentals of the sport while promoting inclusion. As an instructor, I interacted with participants (ages 7- 12) and their guardians, to create a welcoming environment. I was also responsible for ensuring the safety of those participating or present in the gymnasium.

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  No Frills

  Sept 2020 - Mar 2021

  Cashier

  Provide exceptional customer service to ensure customer satisfaction. Offer care, and respect towards customer needs, and other employees. Responsible for ensuring the accuracy of products scanned, while confirming company promotions are reflected on each transaction. Frequently in charge of self checkout where I am responsible for the purchases made, along with helping customers accurately input any items. Mindful and considerate towards other employees by arriving to shifts ahead of designated time. Show less

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  Amazon Fulfillment Centre and Service Provider

  Jun 2021 - Aug 2021

  Inventory Control & Quality Assurance Associate

  As an Inventory Control & Quality Assurance (ICQA) Amazon Associate I was primarily responsible for performing inventory count across the different areas of the warehouse. These meticulous counts, while checking each product for any signs of damage, updated the Amazon system to match the virtual inventory with what is currently in stock. I was also trained to operate a Powered Industrial Truck (PIT) which let me perform my tasks in larger areas of the warehouse while staying safe.

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  MEC

  Aug 2022 - Dec 2022

  Product Advisor & Member Service Desk Associate

  Engaged members and customers in conversation to understand specific gear needs. Provided and explained a variety of gear options, while including personal recommendations from use, to help individuals find the right product. Utilized the website, and MEC’s product stock network (on AS400) to pinpoint gear availability. Understood my co-workers’ strengths to appropriately redirect customers if necessary. Created signage for products and displayed new/ existing merchandise to promote sales, while following visual standards for different brands. As a Member Service Desk Associate I inspected and performed returns, performed warranties as per company and brand policies, and varying gear repairs for items that do not fall under warranty or return policies. Overall helped create an environment to engage and inspire customers taking on new adventures!Role Specific Strengths: Choosing camping & hiking gear, technical apparel, climbing gear, creating signage, utilizing AS400, warranties & returns, processing store pickup, point of sales system. Show less

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  MEC

  Feb 2023 - Aug 2023

  Product Advisor & Member Service Desk Associate
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  Yukon Conservation Society

  May 2024 - Aug 2024

  Interpretive Trail Guide

  As a full time Interpretive Trail Guide with the Yukon Conservation Society (YCS) I lead individuals on free guided hikes at Kwanlin (Miles Canyon), a cultural and historical landmark. From covering the First Nation history of the area to the local flora, fauna, and geographical history, the hikes focus on the numerous stories that intersect at this beautiful landmark. Guided hikes are also occasionally lead with local professionals such as biologists, botanists, and historians, along with other educational organizations in Whitehorse to give the public a specific themed hike that focuses on one of the many subjects the canyon has to offer. During these guided hikes my role as a trail guide includes collaborating with guest speakers to provide a memorable and educational experience, while still covering some of the basic history of the area in the allotted hike times. My roles at the office include contributing to the YCS social media by creating knowledgable content for the organization (Ex. plant Identification writeup + photos). Show less