Ijas Ali

Experience

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  SK International Holdings

  May 2019 - Nov 2019

  Network Administrator

  File Server, NAS, and SAN Solutions: Implementation and maintenance.• Network Solutions: Planning and implementing wireless bridging, port forwarding, and cabling (Cat 5e, Cat 6).• Server Configuration: Printer server, DNS server (Windows Server 2008, 2012, 2012R2, 2016), mail server (POP3, IMAP).• VOIP and Proxy server Management: Implementation and management.• Virtualization: Implementing workstations using Hyper-V and VMware.• Backup Solutions: Implementation for systems.• Active Directory: Creation, management of users, and policies.• Domain Environments: Planning and implementation of single and child domains. Show less

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  Cubo Systems International (Pvt) Ltd

  Dec 2019 - Aug 2020

  Associate System Engineer

  Wireless Network Devices: Configuring and implementing Aruba access points and wireless routers.• Routing and Switching: Experience with RIP, RIP2, EIGRP, OSPF, and VLANs.• VPN Solutions: Establishing site-to-site and remote access VPNs.• Cloud and Server Management: Maintaining servers in Azure, creating and configuring workstations in Hyper-V, deploying updates via WSUS, and using SCCM for patch management.• Network Monitoring and Security: Monitoring with SNMP protocols (e.g., Zabbix) and managing SonicWALL and Fortinet firewalls for network, web, and proxy• System and User Management: Creating and configuring users, NAS, and managing Active Directory (group policies, users, groups). Also includes creating and restricting access in Linux servers.• Biometric Systems: Experience with biometric access devices.• Technical Support: Providing overall technical support for users both in person and remotely. Show less

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  HCL Sri Lanka

  Dec 2020 - Mar 2022

  IT Analyst

  24x7 System Support: L1 and L2 support with SLA, including UNIX/LINUX servers,and handling backup failures for Windows servers.Operations and Monitoring: Leading the shift, primary monitoring team of liveWindows and Linux servers, and managing break/fix requests (server hardwarefaults, replacements). Responsible for an overall smooth shift.O365 and MS Office: Implementing and maintaining O365 services, and assistingusers with configuring MS Office products (Outlook, OneNote, OneDrive).User and Client Requests: Handling user requests, client requests via email, andbreak/fix issues.Avaya IP Phones: Troubleshooting and support.Disk Optimization: Performing optimization on Linux and Windows servers.ServiceNow ITSM: Addressing tickets on a priority basis and providing resolution. Show less

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  Espace Real Estate

  Oct 2022 - Dec 2024

  IT Specialist

  Technical Support (Hardware/Software): On-site support for users,troubleshooting of day-to-day technical problems in computer hardware andsoftware, also providing training on Microsoft Office 365-Word, Outlook, Excel, andPowerPoint to users.Website Management: Maintaining, editing, and creating forms, pages, and postswithin CMS WordPress and updating SEO content.Network and Security: Taking care of the company's LAN network, IP phones,networksecurity using Fortinet firewalls, and disaster recoveries programs includingbackup plans.Active Directory and Storage Management: Active Directory Domain servicesimplementation and configuration. And also configuring local (NAS), cloud storagesolutions (QNAP,Google Drive) for data backup and easy data access.IT Equipment and Systems: Performing an inventory within IT equipment and hands-onexperience with Windows 8, 10, 11, Server 2016, 2019, Mac OS, email servers;AppleTV, Smart TVs, projectors, printers and scanners.Training and Research: Training users on complicated technologies and alsoresearching new technologies to improve company’s operations.Email server: Creating users, modifying, and managing mailboxes with policies , alsoimplementing any action required in Microsoft Exchange server via M365 adminportal.CCTV Management: Managing CCTV systems, exporting video footages,troubleshooting connectivity issues. Show less

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  TEC Evolution Technology Systems

  Dec 2024 - now

  System Engineer

  L1 and L2 Support for Technical Issues:- Provide L1 and L2 technical support for both headquarters and remote sites.- Resolve hardware, software, and network-related issues efficiently.- Act as the first point of contact for users facing technical issues also on Microsoft 365 Troubleshooting and Resolution via ITSM Tool (OneDesk):- Troubleshoot and diagnose technical problems reported through the ITSM tool (OneDesk).- Provide timely resolutions for technical issues as per the defined SLA (Service Level Agreement).- Document all issues and resolutions in the ITSM tool for tracking and reporting.Site Visits for Technical Support (Laptop and Printer Issues):- Visit remote sites as required to assist with technical problems related to laptops, printers, or other devices.- Perform on-site diagnostics, repairs, and configuration as needed to ensure smooth functioning of IT equipment.Backup Management and Asset Management:- Manage and ensure regular backup of user data to prevent data loss.- Maintain and update asset management records, tracking all IT equipment and devices assigned to users.User and Access Management via Active Directory:- Administer user accounts and manage access rights through the Active Directory Domain Controller.- Ensure proper user permissions are assigned based on role requirements and organizational policies.- Maintain user accounts and perform routine audits to ensure compliance with security standards.Migration Assistance (User, Email, Domain):- Assist with user migrations, including moving user accounts, emails, and domain configurations.- Support management in migrating users to new systems or technologies as per company requirements. Show less