Rami Abbadi , LCAM

Experience

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  The Setai, Miami Beach

  Nov 2010 - Nov 2015

  I interfaced with guests upon arrival and during departure with guest satisfaction in mind. I aided in management of several departments, audited operations to assist in establishing standards, and handled team member training and engagement activities. * Led efforts in achievement of Forbes’ Travel Guide Five-Star award. I led management over front office operations including oversight of night audit procedures, balance of accounts, and rolling of date. Additionally, I handled late arrivals and early departures; I walked the entire property and maintained clear communication with associates; sustained high quality standards in all operations. * Nominated for ‘Manager of Quarter’ award. I served as the first-person guests encountered providing warm welcomes and accommodations; fostered enquiries about hotel services; and facilitated check-out procedures for departing guests. I maintained daily records, reviewed guest accounts, and executed data entry for receipts and vouchers. * Awarded ‘Employee of the Month’.* Handpicked to assist The Royal Families and Delegation Groups.

  • Assistant Front Office Manager

    Nov 2013 - Nov 2015

  • Front Office Supervisor / Night Manager

    Jul 2012 - Nov 2013

  • Front Desk Agent

    Nov 2010 - Jul 2012
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  The St. Regis Bal Harbour Resort

  Dec 2015 - Sept 2019

  Front Office Manager

  I directly managed 60 associates with oversight of daily operations, loyalty programs, and revenue growth. I significant enhanced guest experiences with new programs and procedures leading to an increase in revenues. Additionally, I provided training and mentorship to associates to improve guest experiences leading to increased business and employee retainment. * Boosted revenue by more than $1M in upsells during my tenure by increasing incentives and driving teams to produce. * Achieved 5-Star and 5-Diamond ratings three consecutive years for performing well above industry averages for 5-Star hotels by Forbes Travel Guide. * Slashed hotel costs by more than $15K by transitioning vendors to improve product availability and lower prices. * Nominated for ‘Manager of Quarter’ award and GMBHA Hospitality Leadership Award. Show less

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  The Betsy - South Beach

  Sept 2019 - Jun 2020

  Director Of Hotel Operations

  With little direction from superiors (Hotel Owners), I direct multiple departments within the hotel including front office, housekeeping, engineering, SPA, beach services, valet, and security focusing on profitability and quality customer service. I consistently drive performance goals with evaluation, inspections, analyzing budgets, and comparing vendors. I have implemented several programs to assist with training of staff and incentivize guests to rebook.  * Orchestrated Master Action Plan to improve customer satisfaction through metrics and data interpretation across six-month period resulting in a 95% reduction in guest complaints. * Saved 30% in contracts through professional rapport with partners and vendors through competitive sourcing efforts. * Organized short- and long-term renovation plans in compliance with budget to impact guest experiences in such areas as AC replacement, roof renovations, and remodeling guest rooms. Show less

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  Marquis Association Management

  Sept 2020 - now

  The Yacht Club at Portofino Condominium

  • General Manager at 1500 Ocean Drive

    Jan 2023 - now

  • General Manager at New River Center Maintenance Association - Master Association

    Feb 2022 - Jan 2023

  • Community Association Manager at Las Olas River House

    Dec 2021 - Jan 2023

  • Assistant General Manager at The Yacht Club at Portofino

    Sept 2020 - Dec 2021