Kultanee T.

Experience

• 

  Merak Mail (Thailand) Co., Ltd.

  Apr 2007 - Dec 2009

  o Responsible for developing, planning and launching new product to achieve the company targeto Responsible in Mail Server and Network Management Software Productso Provide a product information and solutions to customer and partner follow by user’s requirement or Term of Reference (TOR)o Dealing with national and international partners to sell product and solving problemo Controlling and managing price of licenses and serviceso Expanding new business opportunities and analyzing market places and competitorso Preparing and conducting system training for customer and Partnero Coordinate and follow up technical problem with product engineer and customer to ensure all of technical issue has result. Show less o Responsible for the quotation and detail pricing clarificationo Prepare and deliver sale/technical presentations and demonstrations to customerso Preparing and conducting system training for customer and Partnero Coordinate and follow up technical problem with product engineer and customer to ensure all of technical issue has result.o Customer requirement clarification and managemento Customer relationship managemento Documentation Controlo Project management and improvemento Coordinate with customers, partners and operations unito Support information for marketing and support team Show less

  • Product Manager

    Dec 2007 - Dec 2009

  • Assistant Product Manager

    Apr 2007 - Nov 2007
• 

  Computer Union Co.,Ltd.

  Jan 2010 - May 2012

  Software Sale Specialist

  o Responsible for sell all IBM software products to achieve both of team and individual target o Responsible for make and keep good relationship with all level of business partnerso Supporting business partners for IBM pricing, product information, technical issue and IBM business partner benefitso Participating with IBM to expand IBM software channel market and find and make new opportunities of IBM Software projecto Participating with IBM to do the bid price, order loading, create new customer/business partner account follow by IBM procedureo Responsible for business partner satisfaction, for maintaining comprehensive knowledge of both the specialty's and competition's offerings, strategies and plans, maintaining in-depth sales, business and professional skills, and providing input to sales objectives and strategies for the business unito Responsible for effectively differentiating offerings from competitive alternatives and creating business partner preference for offerings, based on that differentiation Show less

• 

  IBM

  May 2012 - now

  In this role, I have the privilege of being an integral part of IBM's Digital Sales team, where I leverage my expertise to drive sales and foster strategic partnerships. My focus is on promoting and selling the Data & AI and Automation Portfolio, aligning innovative solutions with client needs. My accomplishments include:• Developing and executing comprehensive sales strategies, resulting in consistently exceeding sales targets and contributing to revenue growth.• Proactively identifying and pursuing new business opportunities within the Data & AI and Automation domain, effectively expanding the customer base.• Collaborating closely with Brand Sales Specialists and Brand Partner Sellers to deliver tailored solutions that generated unique value for clients.• Leveraging digital marketing initiatives to enhance customer engagement and drive customer Lifetime Value (LTV).• Skillfully managing territory strategy and planning to optimize sales performance and meet organizational objectives.• Leading by example, demonstrating a commitment to individual, team, and departmental operational goals.• Applying a customer-centric approach to nurture long-lasting relationships and ensure customer satisfaction.• Utilizing strong negotiation skills to secure deals that aligned with both customer requirements and IBM's offerings.• Effectively recognizing challenges and employing creative problem-solving skills to develop innovative solutions.• Independently generating solutions based on analytical insights and business acumen.• Contributing to process enhancement by challenging and improving established procedures to maximize efficiency. Show less Responding to inbound inquiries from prospective customers (video, phone, email and web), as well as executing outbound offering calling/Digital activity to targeted prospects thereby inducing inbound activityResponsible for attaining key data to qualify the prospect and generating “sales ready” qualified leads for the IBM Solutions Sales team and Partners and follow those up. Develop a social presence with IBM tools and social media to drive interest and leads around SS Position works closely with both Marketing, Sales and Channels.Engage with prospective customers via both inbound and outbound activity.• Respond to a high volume of inbound new business prospect calls, email inquiries and web leads driven from marketing initiatives.• Proactively contact via outbound calling target prospects for driving either sales or marketing initiatives. • Achieve targeted demand generation goals including internal SLAs, volume and frequency of contacts, qualified leads / opportunities generated, lead conversion percentage, bookings and campaign metrics.• Secure key customer information to handle qualified “sales ready” leads and prospective customers to be nurtured for future opportunities especially in all but largest clients• Qualify the prospect, set appointments and communicate the opportunity details to Sales/Partner to close.• Professionally communicate with all appropriate levels of decision makers and influencers.• Develop a social presence through via internal and external and social media to drive leads/interest• Present the IBM Solutions value proposition including software, services, features and functionality to increase buyer interest on video, phone and the web.• Collaborate with Marketing and Sales leadership to execute targeted new business campaigns.• Communicate with prospects in a consultative selling environment and create a digital community.• Expertly research companies and contacts via the internet and other sales resources. Show less o Act as interface between customer (Internal/External) and IBM setting realistic expectations, resolving fulfillment related problems and providing support to customer ensuring a high level of satisfaction in any of the following area:• Customer master records management• Order management• Contract management• Billing management• Supply management• Inventory management• Accounts Receivable managemento Ensure resolution of fulfillment related problems and disputes.o Maintain an awareness of orders and returns and communicates problems/issues to customers and appropriate IBM contact point.o Coordinate communications with customer and work with counterparts to resolve customer disputes and problems.o Respond to customer fulfillment queries and ensure satisfaction with IBM fulfillment practices.o Ensure compliance to all audit guidelines and adhere to all established processes.o Assume additional responsibilities as assigned. Show less

  • IBM Digital Sales Specialist

    Mar 2023 - now

  • IBM ASEAN Digital Sales - Business Solution Representative

    Jul 2013 - Aug 2023

  • Sales Transaction Support

    May 2012 - Jun 2013