Nikolas Pendley

Experience

• 

  Winn-Dixie

  Mar 2019 - May 2022

  Grocery Associate

  • Maintained stock and distribution of frozen and dairy products.• Interfaced with customers to assist their needs, locating products or understanding deals during that sales week.

• 

  SDV Solutions, Inc

  May 2022 - Apr 2024

  • Offered more in-depth levels of troubleshooting for system errors, primarily relating to hardware.• Dispatched to nearby sites when a technician was required for hardware replacement.• Led a structured help desk on a shift schedule, managing the productivity of three different levels of the service desk. • Participated in maintaining a ticketing system whilst supporting customers with their hardware break/fix issues.• Provided front-line support for ticket creation and parts dispatchment while being the catalyst for customer engagement at the T1 level.• Managed open tickets, updating and verifying their completion before closing the ticket.

  • Escalated Services Technician

    Jun 2023 - Apr 2024

  • Help Desk Specialist

    May 2022 - Apr 2024
• 

  Park Place Technologies

  Apr 2024 - Nov 2024

  Field Service Engineer

  Assisted with the facilitation of the acquisition between Park Place Technologies and SDV Solutions. I maintained coverage of the Federal Service Desk and servicing clients local to me. I provided escalated service to the Service Desk while maintaining it as a shift lead and providing coverage to all of our clients as the systems migrated.