Bruno Paiva

Experience

• 

  Accenture

  Nov 2005 - now

  Project "One Vision"Program leader for the full stack OSS implementation for a Brazilian FiberCo startup.Responsible for selling and delivering the OSS project. The delivery consists of Open Labs, Salesforce, and custom OSS modules:1) Inventory – Netwin2) Activation and order management – ​​Fullfilment One3) Service orchestration – SIGO OT4) Trouble Ticket – SIGO TTK5) Alarm management – ​​Alarm Manager6) Network performance – Altaia7) Network discovery and reconciliation - Custom Java solution8) API Manager9) Workforce Management – ​​Salesforce FSL Show less Project "A1 Field"Acting as Senior Project Manager to a Digital Transformation of the broadband's service Command Center.Telecommunications industry in one of the biggest carriers from Brazil.We have delivered five platforms:1) ADCC multi channel platform to WFM appointment booking, customer survey and service certification2) FAR platform to robotics/RPA automation of trouble ticket screening3) Field Engineer APP to back office support digitalization4) Client self service troubleshooting APP5) Field upselling APPAll of them in agile methodology with open source architecture (Node JS, React, Kotlin, Mongo DB and Rabbit MQ). Show less Project "Live - Phase 1, 2, 3 and 4"Acting as Senior Project Manager to a Digital Transformation of the broadband's service Command Center.Telecommunications industry in one of the biggest carriers from Brazil.We have delivered three platforms:1) ADCC multi channel platform to WFM appointment booking, customer survey and service certification2) RTR and FAR platforms to robotics/RPA automation of trouble ticket screening3) Field Engineer APP to back office support digitalizationAll of them in agile methodology with open source architecture (Node JS, React, Kotlin, Mongo DB and Rabbit MQ). Show less Project "WFM - Phase 2"Acting as Senior Project Manager to a huge WFM Transformation Program.Telecommunications industry in the biggest telecom carrier from Latin America.We have delivered 8 projects in parallel, 4 of them in waterfall with packaged systems (ClickSoftware) and 4 of them in agile methodology with open source architecture (Node JS, Ionic, Mongo DB, Rabbit MQ and Pentaho).1 - WFM Phase 2 - Fibra Alone / FTTH: delivery of FTTH service in ClickSoftware (from May 2017 to July 2018)2 - WFM Phase 2 - Agendamento Oi Total: delivery of a new Appointment Booking system (MUA) to manage single appointments for all products/services including Wireline, DSL, DTH and FTTH (from December 2017 to September 2018)3 - WFM Phase 2 - Rede de Acesso / Access Network: delivery of access network services in ClickSoftware (since June 2017)4 - WFM Phase 2 - Dados / Corporate Products: cancelled project of corporate services in ClickSoftware after solution design was delivered (from July 2017 to February 2018)5 - WFM Phase 2 - Planta Interna / Internal Network: cancelled project of internal network services in ClickSoftware after solution design was delivered (from September 2017 to February 2018)6 - New Operations Portal (PGOi): delivery of a new Portal for Operations to extend ClickSoftware features in agile methodology and with open source architecture (Node JS and Mongo DB)7 - New MEM and New MEM Phase 2: delivery of a new communication center for Oi in open source architecture (Node JS, Mongo DB, Rabbit MQ and Pentaho), capable of communication with SMS, email, IVR, Whatsapp, Telegram and Push Notification (since January 2018)8 - WFM Phase 2 - Operation Mobile App: delivery of a new App for the workforce management engineers to substitute ClickMobile with open source architecture (Node JS, Ionic, Couch DB and Mongo DB) (I've participated in the first deliveries of the project, from Jun 2017 to April 2018) Show less Project "Integra - Phase 1 and 2"Working on telecommunications industry in the biggest telecom carrier from Latin America.The project was one of the first projects to implement the Conceptwave Order Care, also called Telcordia Expediter in the world. Besides this challenge, there was another one, a volume of thousands of service orders per day. This was a great experience when supporting production environment.During the three years of hands-on experience in this project, I became an expert in Conceptwave Order Care and very experienced in Order Management (OM). Show less

  • Senior Project Manager

    Feb 2025 - now

  • Senior Service Manager

    Oct 2024 - Feb 2025

  • Senior Program Manager

    Jul 2022 - Oct 2024

  • Senior Project Manager

    Sept 2019 - Aug 2022

  • Senior Project Manager

    Jun 2019 - Jun 2022

  • Senior Project Manager

    Dec 2018 - Jun 2019

  • Senior Project Manager

    May 2017 - Feb 2019

  • Project Manager

    Sept 2016 - Dec 2017

  • Project Manager

    Aug 2014 - Aug 2016

  • Project Manager

    Jan 2015 - May 2015

  • Senior Consultant

    Aug 2012 - Jul 2014

  • Senior Consultant

    Jun 2011 - Sept 2012

  • Consultant

    May 2011 - Aug 2011

  • Consultant

    Jan 2011 - Jun 2011

  • Consultant

    Jun 2009 - Dec 2010

  • Analyst

    Apr 2009 - Jun 2009

  • Analyst

    Dec 2008 - Mar 2009

  • Analyst

    Nov 2005 - Dec 2008