Nitish Rao

Experience

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  Amazon

  Mar 2012 - Jul 2013

  Process associate

   Meet and/or exceed productivity and accuracy targets. Monitoring Competitors on various parameters viz. price, availability, rebate and shipping. Certified for CMT mapping in CA and ES regions for media GL’s. Owned work allocations for all media GL’s in CA and two GL’s in DE.- After initially being assigned CA region, I was given the responsibility to handle task allocation by my Managers due to my high deliverables in CA regions. Trained and mentored new joiners. This involved on the job training, CAPA sessions, performance reporting to Manager and ensuring certification of the new joiner in all Media GLs. Deliver all reports pertaining to CA region as and when requested by Manager. Ensuring target list management in order to drive 1IF GV and 3IF GV matrices. Ticket management (meeting SLAs and responding/resolving tickets). Show less

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  Thomson Reuters India

  Jul 2013 - Sept 2014

  System Engineer / Operations Controller

   Server monitoring for 3000Xtra, ESPRESSO and Eikon product. If found any issues in server then trouble shooting the same with specific work instructions. Escalate to higher level if the issue is not resolved. Ticket management for the proper flow of escalations in operations. Preparing Work Instructions for any new services related checks or troubleshooting steps for the team with the guidance from Development team and maintaining them in the database. Managing, updating and maintaining of Escalation Matrix. Create, Manage & Maintain the Incident tickets to resolution using HP Service Manager 9. Perform incident management (escalation, notification, corrective action plan etc)  Prepare and maintain Major Incident reports with time and resolution. Initiating Bridge calls and conference with relevant team to resolve infrastructure related issues using Cisco WebEx connect. Monitor and validate alarms, recording incidents, initial triage and resolution, escalate to next level support teams for incident analysis, regular follow-ups and positive closure. Show less

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  Thomson Reuters

  Sept 2014 - Aug 2019

   Managed multiple projects to deliver the requirements across globe as per the documented scope which includes project planning, procurement, deployment, monitoring and closure.• AT&T Circuit replacement to a 10G EPLS service offered. • Secure POD Conversion for the Datacenter Network Connectivity (DCNC) proposition. • Physical circuit upgrade project from 1G to 10G for the Internet Proposition.• Cisco Anyconnect Version upgrade from V 4.3.X to V 4.5.X for all internal Data Center Access Gateway (DCAG) users and external TenVPN users.• New virtual firewall built to support PDN ranges. Beta OORR (out of region recovery) in Plano now supports Beta PDN address ranges.  Support Programme Managers to submit a Project for acceptance / approval with regards to budget, resources and scope to the Project Acceptance and Prioritization Board (PAPB) for Wide Area Network (WAN) and Local Area Network (LAN) requests. Schedule calls with internal and external stakeholders with Solution consultants and Business Relationship Manager to produce Project Brief document for the PAPB approval. Identify risks, issues and raise change requests when required to amend scope, costs and timelines of a Project. This would again need approval from Programme Management, Portfolio Management and the PAPB. Document Lesson Learnt and share it within the Project Management Office and other key stakeholders of the Project team. Show less Project Governance & AssurancePortfolio Management –Project Delivery - Maintain and create visibility around a holistic view of the status and health of their portfolio and/or project office. Support independent, objective, accurate, clear and concise reporting.Key Responsibilities: > Receipting new requests to Enterprise Network Technology (ENT) and gather enough requirements for their review, acceptance, planning and deployment by the related ENT stakeholders.> Schedule requirement gathering WebEx sessions with ENT and external stakeholders. > Assign requirements to accurate Portfolio and review the requirements in the different Forums based on the type of requirements as a meeting host. > Review Project Rapid Impact Assessment Document and ensure that Project Acceptance and Prioritization Board (PAPB) have a read access view via the 3S (PPM) tool.> Host Priority meeting within ENT for project acceptance. Show less  Monitor progress on the resolution of Known errors and ensure appropriate entries are made to the Known Error Database. Track and publish problem data to ensure problems are resolved quickly and effectively. Participate in Global service forums and host Post Incident Review calls. Instigate forums with appropriate groups to conduct and drive Root Cause Analysis of service affecting problems, ensuring actions are delivered within agreed timescales To ensure the quality of services and the execution of all processes are performed according to established global standards. Pro-actively trend Problem cases within area of responsibility. Identify trends and potential problem sources, by reviewing multiple data sources in alignment with the ‘Trend Analysis’ process.  Liaise with internal customers and stakeholders to drive problem elimination. Establish strong working relationships with Infrastructure Service Managers and wider business stakeholders to drive service improvement. Manage Global service forum Sev 1 & 2 case volumes in line with GSF expectations. Manage BaU Sev 1 & 2 case volumes in line with Service Management metrics. Show less

  • Senior Project Coordinator

    May 2018 - Aug 2019

  • Project co-ordinator

    Sept 2016 - Apr 2018

  • Business Technology Analyst (Problem Analysis)

    Sept 2014 - Sept 2016
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  DXC Technology

  Aug 2019 - Jan 2020

  Project / Programme Manager
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  Telstra

  Jan 2020 - Feb 2024

  Project Specialist
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  Telstra Technologies India Pvt ltd

  Feb 2024 - now

  Technical scrum master

  Scrum master to manage IOT related requirements