James Brackett

Experience

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  The Home Depot

  Oct 2009 - Nov 2014

  Supervisor: Brenda Asher - Merchandising ASMAs a department supervisor I am responsible for managing inventory, controlling expenses, freight flow, new product education, meeting sales goals, and providing customer service throughout the store. I am expected to maintain knowledge about products and provide information and expertise to customers in all store departments. As a supervisor it is also my responsibility to assign work and manage performance. Growing sales and interpersonal development are a must. I work closely with product vendors, associates and my management team to meet weekly and long-term project deadlines. I am also involved with the company volunteer program and am learning the role of the store Safety Captain. Additionally, I have been entrusted with the task of instructing newer supervisors in their roles and responsibilities. Show less Supervisor: Candice Plowman - Merchandising Execution ManagerI worked in a corporate level position executing merchandising projects in a range of stores. I was responsible for the daily operation of all types of lift equipment to assist teammates with completing their projects as well as my own. I maintained communication with multiple management teams and worked with stores to solve product and display issues on behalf of vendors. Additionally, I was a key component of building critical store and vendor relationships. In this position I gained expertise in prioritizing project deadlines in a team environment and creating solutions to bring products and knowledge to associates and customers. I was also involved with the training of new associates and teaching core daily operations skills. Show less

  • Department Supervisor

    Sept 2013 - Nov 2014

  • Merchandiser

    Oct 2009 - Sept 2013
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  CHOICE Regional Health Network

  Sept 2014 - Dec 2015

  Manager: Jennifer Brackeen - Program ManagerAs a Program Coordinator my role as a Navigator Support Specialist has expanded. My role now also includes; facilitating monthly webinar training for Navigators in partnership with the Health Care Authority, Health Benefit Exchange, and the Washington Department of Social and Health Services , providing reports to the Exchange, submitting payment authorizations to all paid subcontracted partners, and primary development of newsletters, webinars, and communications for the Navigator program Show less Manager: Jennifer Brackeen - Program ManagerI provide ongoing technical, policy, and training support to 70+ In-Person Assisters/Navigators working in a seven county region to enroll individuals and families into health coverage through the state health insurance marketplace, Washington Healthplanfinder. I assist with day-to-day inquiries about technical challenges within Healthplanfinder, assist Navigators in completing submission of applications online, submit help tickets to resolve errors, and answer common questions about applying for coverage. I work directly with diverse Navigators and have excellent communication and customer service skills. Additionally, I occasionally work directly with the general public in answering questions about insurance enrollment and supporting application submission. I maintain updated background checks and use my knowledge of Access Word, and Outlook, to remain organized and manage workload. I maintain a strong understanding of the consumer facing experience to help provide appropriate Navigator training organization wide. Show less

  • Navigator Program Coordinator

    May 2015 - Dec 2015

  • Navigator support specialist

    Sept 2014 - Apr 2015
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  Tacoma-Pierce County Health Department

  Jan 2016 - Jul 2016

  Program Coordinator 3

  Recruited to manage the Navigator program, with the purpose of transitioning the program operation from the Health Department to a qualified community parter.

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  Washington Health Benefit Exchange

  Jul 2016 - Nov 2017

  Policy Analyst
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  Washington State Health Care Authority

  Jun 2019 - Dec 2021

  Policy Manager
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  Washington Health Benefit Exchange

  Dec 2021 - now

  Compliance Manager