Roberto Melgar

Experience

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  Romano's Macaroni Grill

  Dec 2018 - Apr 2019

  Increased Sales Performance: Implemented targeted marketing strategies and promotions that led to a 10% increase in monthly sales within the first quarter of tenure.Enhanced Customer Satisfaction: Implemented a guest feedback program resulting in an improvement in overall customer satisfaction scores by 15%.Expanded my reach by partnering with multiple takeout platforms such as Uber Eats, DoorDash, Grubhub, and others. Utilize their marketing tools, promotions, and visibility features to attract new guests and drive sales.Efficient and well-managed operations, including effective inventory management, streamlined processes, and adherence to high standards of quality, cleanliness, and food safety.Conducted regular performance evaluations and provided ongoing coaching and feedback to staff members to enhance performance and ensure adherence to company standards.Maintained a welcoming and hospitable atmosphere in the restaurant, ensuring guests felt valued and appreciated throughout their visit. Show less

  • Service Manager

    Dec 2018 - Apr 2019

  • Service Manger

    Dec 2018 - Apr 2019
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  Xperience Restaurant Group (XRG)

  Nov 2020 - May 2023

  RESPONSIBILITIESDrive operating profit goals and sales Optimize profits by controlling food, beverage and labor costs. Consistently achieve operational excellence Develop and retain exceptional talent Ensure compliance with all local, state and federal laws regarding food quality, safety, labor and employment Partner with Human Resources to train and develop restaurant leaders at every level Maintain or exceed weekly budgeted variable operation profit by controlling cost of goods & variable labor Communicate restaurant results to Management Team with recommendations for improvement Ensure high Team Member and Guest Engagement Promote company's mission and values Ensure company policy and brand standards are followed Optimize profits by controlling food, beverage and labor costs Prepare and present hourly team member reviews Show less

  • Associate General Manager

    Nov 2020 - May 2023

  • Associate General Manager

    Nov 2020 - May 2023

  • Associate General Manager

    Nov 2020 - May 2023