Sharon Francis

Experience

• 

  Cognizant

  Nov 2010 - Jan 2016

  Associate

  • Working as a Techno-Functional Consultant for BNYM.• Onboarding legal entities.• Resolving all the user tickets assigned. Troubleshooting issues and giving resolution for BI, AR• Developing and customizing the reports using the tools Application Engine, People Code, PS Query and SQR• Interacting with users and collecting business requirements and prepared functional and technical specification documents.• Interacting with the developers to make them understand user requirements.• Testing and reviewing the functionalities.• Preparing Unit test cases (UTC) documentation.• Demo presentation to user about the developed function.• Interacting with users and collecting business requirements and prepared functional and technical specification documents.• Involved in developing new People Code and customizing existing People Code based on user requirements.• Involved in developing and customizing the reports using the tools Application Engine, People Code, PS Query and SQR• Worked with Account Receivables and Billing• Involved in documentation of Unit and Integration Test Plans.• Resolving end users queries raised by them in Remedy tool. Ensuring all the tickets are resolved within the SLA.• Worked on data conversion from one PeopleSoft to another PeopleSoft application• Handling production issues faced by end users related to data flow, functionalities, security.• Working on enhancements to fix bugs to the existing AR and BI modules.• Have used Visual SourceSafe tool as a Version Control tool for all source code files.• Created Permission lists, users, roles and assigned roles to users.• Involved in DR testing of Application and People Tools.• Performed Unit and Functional Testing.• Customized AR and BI pages and Modified SQR as per requirements.• Working on change requests and ensuring the successful deployment to the production environment. Show less

• 

  Optimum Solutions (S) Pte Ltd, Singapore

  Feb 2016 - Dec 2017

  Senior Analyst

  • In-depth functional knowledge of financial modules (AR, AP, BI, GL, AM).• I have experience in all phases of SDLC – Requirement Gathering, Gap fit analysis, Testing, Implementation and Pre/ Post Go live support activities.• Demonstrated ability to quickly understand business requirements and establish cordial relations with team members & positive working relationship with the clients and end users.• Very well acquainted with the documentation and review process of the artifacts, Process maps, user manuals and functional documents.• Gathered Business requirements and converted the same Business Requirement Document (BRD)• Support smoke test of the environment and handover to the business teams and take signoff.• Designed and developed all Narrative Use Cases and conducted UML modeling like created Use Case Diagrams, Process Flow Diagrams and Activity Diagrams.• Data Gathering & Data Mapping of client data, for static and dynamic for conversion purposes.• Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes.• Assisted in developing project timelines/deliverables/strategies for effective project management.• Involved in developing the test strategy and assisted in developed Test scenarios and Test cases.• Validate the setup was done correctly and approach necessary resources to correct it enhancements are required. • Understanding of the entire suite of applications from a functionality perspective • Understand the defects assigned to conversions and approach necessary resources to get them resolved. • Analyzing defects and their resolution and Quality Assurance defect prevention.• Expertise in Oracle PeopleSoft – an ERP solution.• Working knowledge of querying SQL and Oracle database• Implementing project – management methodologies to manage projects from analysis, design, planning and implementation. Show less

• 

  Capco

  Apr 2018 - Jan 2019

  Consultant

  Business Analyst

• 

  Citi

  Jan 2019 - now

  • Assistant Vice President

    Jan 2022 - now

  • Business Analyst

    Jan 2019 - Jan 2022