Hasnaen Syed

Experience

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  Pubali Bank Limited Bangladesh

  Sept 1997 - Jun 2005

  Senior Officer - Principal Officer

  Managed the Customer Service, Credit and Export Department, prepared loan proposals, vouchers, statements and returns for the Credit Department. Prepared import Letter of Credit proposals for approval. Supervised import/export related credits, including documentation and customer service needs related to foreign trade.• Motivated a team of 8-10 employees of the Bank to be more customer focused resulting in a gradual increase of 20% business of the branch per year• Recognized for multitasking skills by the management of the Bank resulting in internal promotion and financial benefits/bonus Show less

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  Standard Bank Limited Bangladesh

  Jun 2005 - Apr 2007

  Senior Executive Officer

  Managed the Foreign Exchange Department, including the Import/Export related credit and Foreign Remittance sections. Checked documentation for financing; prepared and checked credit proposals; and met with branch personnel for periodic checks. Supervised security papers, test keys, and SWIFT password control for foreign trade.• Managed a team of 6-8 employees by delegating the work, resulting in business volume and branch profits with an increase up to 25%• Enhanced the level of customer service to Corporate clients i.e. the leading business houses in Bangladesh such as Opex, Navana, City, Basundhara and T K group• Trained and developed up to 5 new employees annually Show less

• 

  Statistics Canada

  Jun 2011 - Aug 2011

  Enumerator, Census 2011

  Tested and recruited to work in the city to record and compile statistical information and gained experience interacting with people from wide ethnic and cultural backgrounds. Elicited accurate census information from respondents, exceeding set targets while maintaining procedures emphasized by Census Canada.

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  Walmart Canada

  Nov 2012 - Jul 2020

  Ensuring compliance with the Company's procedures regarding Customer Satisfaction.Training Associates and demonstrating safety procedures. Co-ordinate the schedules, for anadequate number of Cashiers on registers to provide excellent Customer Service. Providing assistance at all outlying registers.Coaching Associated to promote sales and financial products.Ensuring Occupational Health and Safety Act guidelines are being followed properly.Providing a friendly work environment for Associates and Customers.Completing daily register audits. Approving checks and bankcards when necessary/required.Opening, closing and balancing of cash registers. Show less Provided excellent Customer service by greeting Customers warmly and meeting their needs properly to encourage repeat business.Maintained excellent productivity levels through scanning merchandise quickly and accurately and offering complimentary services as needed.Resolved problems at first point of contact where possible and refer more complex situations to supervisor.Adhered to compliance routines in carrying out of different transactions.Accepting all form of Customer payment according to company policy. Show less

  • Customer Service Manager

    Mar 2014 - Jul 2020

  • Cuourtesy Desk Associate

    Nov 2012 - Feb 2014
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  Addaline Asphalt Maintenance

  Mar 2015 - Mar 2023

  Bookkeeper

  Setting up and maintaining--- financial records using Quick Books Pro 2017 and spreadsheet.Post--- journal entries and reconcile accounts, prepare trial balance of books, and maintain general ledgersCalculate and prepare--- cheques for payrolls, supplier invoices, government remittances as well as other expenditures and follow-up Accounts Receivables and collecting and depositing proceeds Complete and submit--- tax remittance forms, workers’ compensation forms, pension contribution forms and other government documentsPrepare--- other statistical, financial and accounting reports Show less

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  PSAC 610 Local

  May 2020 - now

  Bookkeeper
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  Northward Tax Professional Corporation

  Jan 2023 - now

  Tax Technician