Denisa Gabriela Bălan

Experience

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  Nestlé

  Jul 2018 - Jul 2018

  Nestle Needs Youth @Summer School
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  Oracle

  Aug 2018 - Sept 2018

  Trainee @Oracle Summer School
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  Universidad de Málaga

  Jun 2019 - Sept 2019

  Researcher

  Erasmus Internship on Digital Image Processing

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  Luxoft Romania

  Oct 2020 - now

  Testing enterprise networking equipment provider, focusing on testing enterprise routing/switching platforms & Cloud based Network Management Applications. Responsibilities:• Develop comprehensive test plans for switch/NMS monitoring, reporting, and configuration functionality.• Manually test all aspects of switch monitoring, reporting and configuration of switches or via the NMS application to verify proper behavior.• Write comprehensive defect reports and collaborate with development engineers to investigate and diagnose software issues.• Maintain detailed records of test outcomes in a test management tool for debugging and software modification.• Test case execution, functional testing, solution testing, feature testing & regressing testing Show less Supporting client products as part of the Security Team from a major network infrastructure manufacturer, working directly with the partners and customers. • Worked as an escalation point between L1 and L3 taking elevation cases and conducting depth troubleshoot. • Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.• Manage critical customer issues and facilitate communication between customers, escalation, and engineering.• Participate in cross-functional tasks such as new product development projects, support readiness teams, KB and other documentation activities. Show less

  • QA Engineer

    Nov 2023 - now

  • L2 JTAC Security Technical Support Engineer

    Aug 2022 - Nov 2023

  • L1 JTAC Security Technical Support Engineer

    Jan 2021 - Aug 2022

  • Junior Support Engineer (CJP)

    Oct 2020 - Dec 2020