Susan Scheffe

Experience

• 

  Western Builders

  Jan 1988 - Jan 1991

  Accountant

  Managed accounts payable and receivable for construction firm that built Walmart distribution centers and large commercial jobs across several states. Developed preferred vendor list for use with bid projects.

• 

  Corporate Systems

  Jan 1991 - Jan 2005

  Provided leadership for professional service team of 125 individuals. Managed supporting operations, strengthening relationships and growing revenue by $1,500,000 annually. Created consultative sales division and oversaw account management, training/documentation, process reengineering, project management, and help desk support. Developed process efficiencies leading to 28% reduction in expenses over three years. Increased customer satisfaction by 35% over two-year period. Spoke at national conferences on using data to learn and improve. Show less

  • Director of Client Operations & Professional Services

    Jan 1999 - Jan 2005

  • Director Product Development

    Jan 1997 - Jan 1999

  • Special Operations Manager

    Jan 1995 - Jan 1997

  • Account Manager

    Jan 1993 - Jan 1995

  • Training and Development Specialist

    Jan 1991 - Jan 1993
• 

  Scheffe Properties

  Jan 2005 - now

  Principal

  Purchase single family properties, renovate and lease; establish and manage budgets, project timelines, vendor relationships, contracts and serve as property manager (marketing, leasing, operations, financial and tax reporting).Full service Airbnb property management and financial reporting.

• 

  Big Brothers Big Sisters

  Jan 2008 - Jan 2009

  Interim Executive Director

  Spearheaded chapter strategy, board recruitment and development, budget/audit, fundraising, and program, including case managers and volunteer recruitment/training.

• 

  Make-A-Wish Texas Plains

  Jan 2009 - Jan 2011

  Regional Director

  Reestablished chapter office. Oversaw 55-county area and two offices. Established strategy and vision, achieved operational goals, managed financials, human resources, volunteer, fundraising and community relations.

• 

  Make-A-Wish North Texas

  Jan 2011 - Jan 2020

  Leadership and management of chapter strategic plan, key performance indicators and semiannual team-building events while continuing to lead program team in achieving goals, budget, operational efficiencies and compliance with national and local standards. Board engagement on chapter strategy and key initiatives. Charged with expanding program by establishing a medical outreach program and creating cross-functional goals with fundraising and marketing/communication. Continued to oversee operational goals, budget, national initiatives, and team responsible for designing and delivering wish experiences. Engaged board on mission delivery initiatives and expansion strategies. Led mission delivery team responsible for designing and delivering impactful wish experiences across 161-county area and six offices. Engaged with board on key initiatives, strategies, and approval of unique wishes. Managed financials, goals, customer satisfaction, operational efficiencies and audit.

  • Chief Program & Strategy Officer

    Jan 2017 - Jan 2020

  • Chief Program Officer

    Jan 2013 - Jan 2017

  • Vice-President of Program Services

    Jan 2011 - Jan 2013