Ryan Burton

Experience

• 

  Cousins Submarines, Inc.

  Jan 1998 - Dec 1998

  Sandwich Artist
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  Walmart

  Feb 1999 - Jul 1999

  Sales Associate
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  Quad/Graphics

  May 2000 - Aug 2010

  Press Assistant

  • Setup press for customer specifications, and assist customer in proofs and samples.• Worked with new press install teams• Help train new employees to the new press setup and technology introduced to the press room.

• 

  Empire Building

  Jan 2005 - Oct 2006

  Manager

  Managed office suites and apartment buildingJanitorial work on offices and halls making sure it was presentable.On sight support for tenants with a 24/7 location

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  OfficeMax

  Feb 2011 - Apr 2012

  Sales Consultant

  Diagnosing client’s computers that have possible virus or corrupt OS. Give excellent customer service.Preform help desk and technical support to customers. In person and over the phone.Sold office Supplies and Technology Devices to Customers.

• 

  Graphix

  Apr 2012 - Jun 2012

  Prepress

  • Setup and imaged screens for press.• Managed the jobs and designated them out to the presses they would run on.

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  Dedicated Computing

  Jul 2012 - Aug 2012

  Assembly line

  • Working in a cell Assembling computers for health and military.• Program and diagnose imaged computers for testing and packing.• Test and Diagnose computers that were imaged for packing.• Pack and ship built computers.

• 

  OfficeMax

  Feb 2013 - Oct 2013

  Ctrlcenter Expert

  • Diagnosing client’s computers that have possible virus or corrupt OS.• Operating system reinstalls for customer computers and software installs.• IT support for the store in the event of network outage or computer issues.• Key carrying supervisor and sales specialist.• Give excellent customer service.• Preform helpdesk and technical support to customers. In person and over the phone.

• 

  Johnson Controls

  Nov 2013 - Jun 2018

  Helping the End User Support Team with technical support on a global level, Mobility team for cancellations and handling the Mobility accounts for the JCI account level support for users. Assisting in the hardware refresh when the demand gets to high or work is available to assist the team, also helping the Messaging team that deals with the outlook client side issues. Staged and setup the Mobile iron platform and migrated to the Microsoft Intune MDM Platform. Assisted in the implementation of the Apple DEP profile with Intune and maintained employee profile and registrations. Show less

  • Mobile Device Management Systems Analyst/Intern

    Jun 2015 - Jun 2018

  • HP Deskside Support

    Nov 2013 - Jun 2015
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  Aurora Health Care

  Dec 2014 - Jan 2015

  Migration Consultant

  Responsible for building, configuring & conducting quality reviews on Windows 7 and Office 2010 Desktops / Laptops for the Aurora Hospital office employees. This position is responsible for supporting the migration of these remote stakeholders from their current Windows XP platform to the Windows 7 platform. Requirements include experienced HW/SW support, repair, install, data transfer, add, change, quality assurance and upgrade at the End User Level via wireless VPN network.

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  Adient

  Jun 2018 - Apr 2020

  Help setup and maintain Polycom devices, and manage video conferencing rooms with Cisco endpoints. also work with voice management team with O365 integration to Skype for business. Support the Greater Milwaukee Adient location with deskside and site support with C level executives.

  • End User Services (EUS) - Video Collaboration

    Apr 2019 - Apr 2020

  • End User Services (EUS) - End User/Executive Support

    Jun 2018 - Apr 2019
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  Serve You Rx

  Aug 2020 - Apr 2021

  Technology Support II

  Working along side two others I helped maintaining the IT infrastructure for the company. Working help desk support and managing the Languard updates and patches on the windows operating systems in the environment. Some of my responsibilities was to maintain the Webex account and work with other teams on up coming projects to enhance and improve performance in the company IT enviroment.Maintain and set up user accounts for Webex login globally.Maintained office registration Microsoft 0365 Admin center.Maintained computer in the LanGuard environment for Windows Patching and UpgradesSetup new PC and software for onboarding employeesUpdated and added new Knowledge articles in Service now for new employee and department knowledge. Worked with the Service Now ticketing system to document work done.Maintain desk side assets including hardware and computer accessories Show less

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  Northwestern Mutual

  Apr 2021 - now

  Endpoint Experience Senior Support Analyst

  I will be working in a team that works with escalations and assist the analysts with issues that are out of scope or related to troubleshooting in multiple fields or departments. Work with the Bomgar Remote services to assist field reps to troubleshoot issues that have been escalated to trouble shoot further and create tickets for vendors or engineers.Main Areas of concentration will consist of the following:Mobile (Intune(Endpoint Manager), MobileIron, AirWatch, etc.)Document/Storage (sharepoint online, one drive for business, dropbox, etc.)Exchange/O365 (On-prem, hybrid)Print structures and Servers Show less