Lindsey Murray, PHR, RPR

Experience

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  Due South Animal Clinic

  Jan 2007 - Jan 2009

  Veterinary Assistant

  Prepped for and assisted with surgeries and appointmentsMaintained a supremely clean and organized clinicTook care of animals; including feeding, cleaning, administering medication, walking etc. Demonstrated patience with customers and animals pre and post operationDealt with customers in a positive, upbeat mannerLearned to manage stress and work under extremely tense and potentially upsetting situationsOccasionally assisted with office duties such as answering telephones, scheduling appointments, filing paperwork, faxing and photocopingWorked in a close team environment Show less

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  Outlaw Automation

  Feb 2008 - Sept 2010

  Office Administrator

  Answered telephones; directing phone calls to appropriate personnel or voicemail using a switchboard system.Received and responded to faxes and e-mails.Accounts Payables; created purchase orders, entering vendor bills, paying them monthly, and printing cheques using QuickBooks Accounting system.Dealt with clients, and organized meetings.Streamlined office operations.Photocopy and mail Accounts Receivables invoices

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  Ferus

  Oct 2010 - Sept 2015

  Full cycle recruitment; create job postings, receive, review and track resumes, perform prescreens, telephone interviews and reference checks, complete interviews and prepare offer lettersEnsure the Human Resource Department complies with Federal and Provincial laws regarding employee files, terminations and resignationsDevelop human resources solutions by collecting and analyzing information; recommending courses of actionBack-up for full cycle payroll using Ceridian; track vacationDevelop and create policies and procedures; including onboarding, termination and training policiesCreate and distribute new hire packages and onboard new employees Assist staff with questions or issues related to health benefits, RRSP's and 401K'sPrepare documentation related to employee relations, including change of status', employment verificationsProvide resolutions to employee relations issuesComplete annual salary surveys; Mercer and PSACMaintain accurate, up to date and complete personnel records and files Show less Administrative duties; filing, photocopying, answering HR related telephone calls and e-mailsRecruitment duties; assist the creation of job postings, perform telephone interviews, pre-screens and reference checks, schedule interviews, prepare offer letters Create and distribute new hire packages Prepare documentation related to employee relations; change of status’, employment verificationsOrganize company events; order catering, book venues, create invitesUse Mercer and PSAC for codes and surveysOrganize team meetings; taking minutes, manage calendars, ensure proper material is provided and completedCode all HR related invoicesSchedule training sessions; prepare course material, trackCreate and publish bi-monthly company newsletterTrack company organizational chart, make changes as needed, using Microsoft VisioHigh ability to multitask and prioritizeMeticulous attention to detail Show less Answering telephones; directing phone calls to appropriate persons, or voicemails, using switchboard systemReceiving and responding to faxes and emails Dealing with clients, organizing meetingsStreamlined office operations; ordering all office supplies, general upkeep of boardrooms, kitchen, reception areaMailing all outgoing correspondenceExtensive knowledge of Excel spreadsheets and Microsoft Word documents Strong customer service skills High ability to multitaskGreat aptitude to work independently with little management, but also in a close team environment Show less

  • Human Resources Generalist

    Sept 2013 - Sept 2015

  • Human Resources Administrator/Analyst

    Aug 2011 - Sept 2013

  • Corporate Administrator

    Oct 2010 - Oct 2011
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  Stonebridge Veterinary Hospital

  Oct 2016 - now

  Plan for optimal staffing to assure maximum productivity and service Directly recruit, interview, and hire support staff personnelSupervises support staff personnel and acts as the direct authority regarding disciplinary procedures, discharging, and all the legal responsibilities of employment Schedules personnel and is responsible for support staff personnel employment benefits. Assures that personnel are properly trained for their positionMaintains a thorough set of employment policies and employee manual Mediates all personnel problems, maintains employee motivationResponsible for seeing that success is achieved with each client interaction with the veterinary hospital staffUse the tools of education, motivation, structuring, scheduling, coordinating, evaluation, and analysis to achieve optimal client satisfaction from the veterinary hospital services and staff. Develop and accomplish a hospital marketing programOversee the building and equipment maintenance and housekeeping standardsPrepare or supervise the preparation of all business accounting reports and transactions. Audit both the preparer and hospital personnel performance to assure that proper methods and techniques are being usedReview and/or prepare all accounts payable and receivables to confirm that each is handled correctly and timely. Periodically review fee schedule for services, products, and increases or changes as necessaryReview and/or purchase supplies and equipment assuring that a periodic review is made to assure that optimal prices are obtained Show less Oversee kennel operations and handle meetings for other kennel technicians, provide guidance and mentoringFeed, exercise and bathe all animals in our care as needed Administer medication as required, as indicated by veterinarians and owners Bring animals to and from kennels Clean up after all animals, both inside and outside facility, sanitize animals runs and cages as needed Maintain the clinic as a whole by performing tasks including but not limited to; sweeping/mopping floors, wiping counters, taking out trashAssist Vet Technicians and Veterinarians as needed with such tasks as restraining animals, helping clients with pets Be available on weekends, evenings and holidays to tend to boarding animals Answer emails and telephones at the front desk of the clinicSchedule, confirm and follow up on appointments Receive clients as they arrive, and process any necessary admission procedures Receive payments for services rendered Convey detailed information to clients regarding patient status Maintain a calm, organized and professional demeanor at all times Review and maintain accurate patient records in computer database Maintain client and patient confidentiality Show less

  • Hospital Manager

    Feb 2018 - now

  • Kennel Manager/Client Service Representative

    Oct 2016 - Feb 2018