Mohit Parate

Experience

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  Uber

  Sept 2018 - Aug 2019

  Operations Analyst

  • Analyzed data to improve rider satisfaction by 15% and decrease driver turnover by 10%.• Implemented process improvements reducing rider wait times by 20% and increasing driver earnings by 10%.• Developed training materials boosting partner satisfaction scores by 30%.• Facilitated cross-functional collaboration, cutting operational costs by 25% and increasing service reliability by 15%.• Implemented changes increasing ride completion rates by 20% and decreasing customer complaints by 10%.• Monitored KPIs, achieving 95% adherence to SLAs and improving city-wide service reliability by 15%. Show less

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  Amazon

  Sept 2019 - Mar 2020

  Technical Support Professional
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  Bolt Logistics

  Oct 2021 - Apr 2022

  Operations Coordinator

  • Picking out ordered items from storage shelves or rooms using barcodes, serial numbers, etc. • Securely shrink-wrapping items before placing them in envelopes or boxes. • Operating handling equipment according to industrial safety regulations. Loading delivery vehicles.• Adhere to health & safety policies and quality standards. • Re-stock inventory manually or with warehouse equipment

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  Ralph Lauren

  May 2023 - now

  Operations Supervisor

  • Led operations team in retail setting, ensuring productivity and brand standards.• Optimized inventory management, reducing stock discrepancies by 15%.• Collaborated with cross-functional teams to coordinate daily operational activities and meet sales targets, achieving a 95% on-time delivery rate. Improved efficiency, cutting operational costs by 20%.• Created comprehensive dashboards and operation reports to monitor key performance indicators and drive decision-making processes, improving overall operational performance by 25%• Conducted training sessions, ensuring compliance and safety.• Focused on fostering a positive work culture, achieving 90% employee satisfaction.• Recognized as Employee of the Month for dedication and performance. Show less