James Tierney

Experience

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  Hyatt Regency Lake Tahoe, Incline Village, NV

  Jan 1999 - Jan 2000

  Corporate Accounting
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  Chevron

  Jan 2002 - Jan 2003

  Business Analyst

  SAP Finance and Controlling (FI/CO) business analyst supporting North America downstream business and global aviation.Configured accounts receivable and credit control areas on a large-scale implementation to meet global business processes.Responsible for daily payment run, credit control in the system, monitoring all accounts receivable functions, lockbox and EFT programs. Average of forty million dollars daily.Met with business users to discuss functionality, defects, and enhancement requests. Developed functional specifications for enhancements approved.Served as both level one and level two support for Accounts Receivable and the Credit department.Wrote training documentation and provided training for SAP transactions.Tested new functionality and enhancements approving code changes and reporting results and impacts to change control committee.As part of implementation performed FI validations to ensure postings were posting to correct GL accounts and business processes met company, and legal requirements.Participated in all rounds of testing: unit, string, integration and regressionDeveloped a database to track five rounds of integration validation scripts. Database was also used for reporting to upper management and other project team members. Show less

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  IGT

  Jun 2003 - Jan 2016

  Lead analyst on project to convert from SAP CRM to Salesforce Service Cloud. Migrated over 1000 users, 300k incident records with their associated attachments as well as all the structures to support operations.Create Fields, Formulas, Workflow Rules, Process Flows, Validation Rules, Page Layouts, Approval Processes, Tasks, Field Updates. Email Templates/Alerts, Change Sets and Custom Objects.Created Profiles, Sharing Rules, Assignment Rules, Queues, Groups, Roles, and Permission Sets based on Organization role hierarchy and business requirements. Work closely with business owners and IT architecture team to identify technical requirements and technical infrastructure for CRM based enterprise solutions.Work closely with service management team, consultants and other business analysts to perform detailed analysis of business and technical requirements, and design solutions by customizing various standard objects of SalesForce.com (SFDC) or creating custom objects and processes and integrating with various systems like SAP and HP QC.Customized page layouts for Case, Incident, Change, Problem, Contacts, and Accounts depending upon user profile, role, and groups.Involved in integrating web services with SalesForce.com to load Account, employee jurisdictional data, and order data from SAP, and Contact data from corporate website. Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.Create Queues, Workflows, Assignment rules and tasks to share and automate work to the users in the Queue.Work with stakeholders to determine business requirements, provide administrative support and design/implement solutions in Salesforce.com CRM. Create flows, test cases and coordinate the changes. Perform numerous data conversions, cleansings, mappings and loads utilizing Excel, Data Loader, and SalesForce Enabler.Excellent training experience having taught IGT Gaming Systems, SAP, and Salesforce. Show less SAP Business Analyst working in CRM, SD, MM, AR, DMS, and PS. Main analyst responsible for SAP CRM and its integration to ECC from implementation in 2009 till its retirement in 2014.Experience in writing functional requirements, as well as use cases, test scripts, process flows, and training documentation.Developed internal IT metric reports and dashboards using SAP Business Objects Webi reports and dashboards. Reports used in managing SLA's with business as well as reporting up to C level management.Excellent training experience having taught IGT Gaming Systems, SAP, and Salesforce both in classroom setting and online. Show less

  • Salesforce Administrator

    Oct 2013 - Jan 2016

  • SAP Business Analyst

    Jun 2003 - Jan 2016
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  Apex IT

  Jan 2016 - Jun 2021

  Senior Consultant
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  Empiric Solutions.io

  Oct 2020 - Jun 2021

  Salesforce Business Analyst - Contract
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  NeuraFlash

  Jun 2021 - now

  Excited to join the leading edge NeuraFlash team this coming Monday!

  • Solutions Architect

    Dec 2022 - now

  • Senior Salesforce Lightning Consultant

    Jun 2021 - Dec 2022