Quentin REMY

Experience

• 

  Vatel Hôtel & Spa

  Sept 2016 - Jun 2019

  Bachelor Student

  - Executive office (establishing schedules, creating new marketing documents for hotel promotion, implementation of new procedures)- Front office and spa reception (Opera software)- Operational departments (reservation, sales, housekeeping, banquetting, gastronomic restaurant, brasserie, central and brasserie kitchen)

• 

  Hôtel Restaurant L'Ours Blanc 4*

  Dec 2016 - Apr 2017

  Front Office Trainee

  - Daily front office tasks- Managing online inventories and rates- Establishing hotel website- Establishing housekeeping schedules- Preparation of four stars audit

• 

  Hotel Amigo, a Rocco Forte Hotel

  Nov 2017 - Jan 2018

  Extra Banquetting
• 

  Sofitel Brussels Le Louise

  Nov 2017 - Apr 2018

  Front Office Trainee

  - Daily front office tasks- Managing guests complains and issues- Responsible for the city ledger follow up - Handling major groups- Assisting Guest Experience Manager (rooms controlling, responding to internet reviews)

• 

  Sofitel

  Aug 2018 - Nov 2018

  Front Office Employee

  - Training new hires with standards and hotel policies- Responsible for the city ledger follow up- Managing guests complains and issues

• 

  Waldorf Astoria Hotels & Resorts

  Aug 2019 - Mar 2020

  Management Training

  - Responsible for the overall operations of the guest services department during the shift (10 employees)- Managing rooms inventory- Dealing with overbooking- Training new hires with standards, hotel policies, guest service and upsells techniques

• 

  Université Savoie Mont Blanc

  Sept 2020 - Jun 2021

  Consultant at Pôle Touristique d'Excellence Montagne Inventive

  - Analysis of ski resorts economic model- Public presentation in a professional context

• 

  The Gate Collection, Luxury and Lifestyle hotels

  Mar 2022 - now

  - Responsible for the reservation and revenue departments (10 employees)- Elaboration and follow up of the budget (80 million euros)- Forecasting- Internalization of the reservation department - Responsible for hiring new talents- In charge of the organization and administrative management of the department - Responsible for maintaining high standard quality services - Implementation of procedures and incentive program- Configuration of the new opera cloud PMS and data extraction software- Configuration and follow up of CRM Duve- Configuration of Lighthouse BI tool- Configuration of Passkey Cvent tool- Implementation of CRM Thynk by Salesforce- Implementation of RMS Ideas G3 Show less

  • Director of Revenue & Reservation

    Dec 2024 - now

  • Deputy Director of Revenue & Reservation

    May 2023 - Dec 2024

  • Cluster Assistant Revenue Manager

    Oct 2022 - Jun 2023

  • Revenue Management Trainee

    Mar 2022 - Oct 2022