Chiara Cottone

Chiara Cottone

Admin & Communications Assistant

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location of Chiara CottoneCopenhagen, Capital Region of Denmark, Denmark

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  • Timeline

  • About me

    🌱 Sustainability & ESG Specialist | Digital Project Coordinator | Data-Driven Strategy & Certification Systems | Green Key International | Stakeholder & Partnership Manager

  • Education

    • Università di Catania

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      BA European, Euro-American, Oriental languages and cultures Foreign Languages and Literatures, General 110 cum laude
    • Università degli Studi di Bergamo

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      MA Planning and management of tourism systems Tourism and Travel Services Management 110 cum laude
    • Università degli Studi di Bergamo

      -
      Planning and management of tourism systems Tourism and Travel Services Management
    • Università degli Studi di Bergamo

      2019 - 2021
      Laurea Specialistica Planning e management dei sistemi turistici
    • Università di Catania

      2016 - 2019
      Bachelor of Arts - BA Euroamerican and Oriental cultures and languages 110 cum laude/110

      Activities and Societies: Languages, literature and communication. English Russian Italian

  • Experience

    • Wonderful Italy

      Oct 2020 - Feb 2021
      Admin & Communications Assistant

      I supported the design and promotion of socially impactful (and wonderful) tourism experiences in my Island, Sicilia🌊, and supported the communications and administrative coordination of local tourism services.

    • GIGLIO.COM

      Nov 2020 - Sept 2021
      CRM & Social Media Assistant

      Supported international customer care via phone, email, and social platforms.Worked with the social media team to ensure alignment between customer service and brand communication.

    • Green Key International

      Sept 2022 - now
      International Green Key Coordinator

      🌱 Sustainability Metrics & Certification: Led the development and refinement of sustainability KPIs; aligned criteria with CSRD, EU directives, and competitor benchmarks.💻 Digital Tools & Data: Product Owner of Green Key’s digital platform, including benchmarking tools, API integrations with OTAs and hospitality groups, and the Green Key Carbon Calculation Tool.🤝 Stakeholder Engagement: Primary contact for global hospitality partners, OTAs, web platforms, and EU project collaborators.🧑‍🏫 Training & Knowledge Sharing: Designed and coordinated educational programmes and webinars for global stakeholders and internal teams.🔍 Audits & Verification: Planned and conducted international sustainability audits; verified compliance with Hotel Sustainability Basics scheme.🧪 Innovation Projects: Led blueprint analysis for Verification process optimization partnership development - sitting at the exciting WG organised by the World Sustainable Hospitality Alliance and curating the Green Key contribution to the EU Plan’Eat project. Show less

  • Licenses & Certifications