Chiara Cottone

Experience

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  Wonderful Italy

  Oct 2020 - Feb 2021

  Admin & Communications Assistant

  I supported the design and promotion of socially impactful (and wonderful) tourism experiences in my Island, Sicilia🌊, and supported the communications and administrative coordination of local tourism services.

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  GIGLIO.COM

  Nov 2020 - Sept 2021

  CRM & Social Media Assistant

  Supported international customer care via phone, email, and social platforms.Worked with the social media team to ensure alignment between customer service and brand communication.

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  Green Key International

  Sept 2022 - now

  International Green Key Coordinator

  🌱 Sustainability Metrics & Certification: Led the development and refinement of sustainability KPIs; aligned criteria with CSRD, EU directives, and competitor benchmarks.💻 Digital Tools & Data: Product Owner of Green Key’s digital platform, including benchmarking tools, API integrations with OTAs and hospitality groups, and the Green Key Carbon Calculation Tool.🤝 Stakeholder Engagement: Primary contact for global hospitality partners, OTAs, web platforms, and EU project collaborators.🧑‍🏫 Training & Knowledge Sharing: Designed and coordinated educational programmes and webinars for global stakeholders and internal teams.🔍 Audits & Verification: Planned and conducted international sustainability audits; verified compliance with Hotel Sustainability Basics scheme.🧪 Innovation Projects: Led blueprint analysis for Verification process optimization partnership development - sitting at the exciting WG organised by the World Sustainable Hospitality Alliance and curating the Green Key contribution to the EU Plan’Eat project. Show less