Pankaj Sharma

Experience

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  7-Eleven

  Feb 2013 - Apr 2015

  Customer Support

  ➢ Dealing with customers and maintaining good relations with them.➢ Manage customer service issues with customers➢ Handled customer complaints and escalate through the incident tracking system➢ Stock management was a daily work. Order the stock required➢ Resolving basic issues related to Eftpos/POS machines and company printers➢ Worked with tools like RF Gun and Eftpos➢ Educated customers and who had questions about 7-Eleven policies and products Managed upset customers, conflicts and challenging situations Show less

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  Oporto

  Jun 2015 - Apr 2018

  Business Owner

  ➢ Supervise, and direct workers towards self-management skills.➢ Used My SQL to analyse sale and used that insight to improve sales by 20% year on year➢ Goal setting, work plans, budget and resource allocation aligned with plan and franchisor goals➢ Maintained user account information including rights, security and systems groups with Microsoft Active Directory➢ Handled all the accounts, permissions for the employees and managed deployment of new machines and new software installation Administered and supported Office 365, outlook and various other software➢ Used Active directory to maintain information about the employees and the clients managing the staff and providing them training.➢ Ensuring all team members are working within company safety consciousness➢ Safety results of self and team achieved➢ Compliment good performance and provide guidance to improve on poor performance➢ Handled all the accounts, permissions for the employees and managed deployment of new machines and new software installation➢ Established ability to be a team player which gives guarantee the delivery of excellent customer service by providing effective resolutions to issues & promptly answering inquiries.➢ Displayed fairness, built trust and maintained respectful relationships through open lines of communication vertically and horizontally➢ Safety improvements realised through regular communication and interactions with team➢ Proven competency in brand creation and product launches➢ Well experienced in payroll management procedures➢ Appropriate rostering and scheduling reduced overtime and absenteeism➢ Defined and delegated work to be done with adequate resources and progress measured➢ Meet regularly with your team to collect feedback and brainstorm ideas that you will personally progress Show less

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  Freelance

  Nov 2018 - Jan 2021

  Desktop Support

  ➢ Produced various reports using analytical & problem-solving skills➢ Implemented changes for Tax Wealth clients and update the database➢ Maintained Composure and patience in high pressure situation➢ Stored all the data in AWS S3 Glacier Deep Archive for tax regulation purposes➢ Created and implemented backup and restores policies and procedures.➢ Performed administration tasks, user management, documentation, communicating messages to users➢ Assisted user's problem in a timely manner➢ Use effectively Communication skills & process models to understand business requirements to customers➢ Provided input into developing and modifying systems to meet business needs and develop business specifications to support these modifications.➢ Liaise between business and technical personnel to ensure strong understanding of processes and applications. Show less

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  Services Australia

  Mar 2021 - now

  Compliance Debt officer