Carolyn Ramos

Experience

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  Holiday Inn

  Jan 1998 - Nov 2004

  Revenue Manager

  • Assisted Front Office Manager with Front Desk Operations• Monitored the productivity on both National and Local Key accounts• Managed hotel third party website and overall placement• Develop 30-60-90 days revenue forecast• Review travel agencies commission and request• Set and load rate categories, rate structure, room allocations and restrictions • Monitored and manage inventory overflow• Conduct weekly revenue yield meeting with the GM, Sales Managers and Front Office Manager• Worked closely with Sales Department to ensure all accounts are properly loaded in GDS• Assisted accounting department with billing issues Show less

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  Hampton Inn

  Nov 2004 - Jan 2008

  Sales Manager

  • Developed and performed all sales activities in assigned markets• Achieve profits and growth line with the company’s vision and values• Developed a business plan and sales strategies on different markets• Proven record of achieving the hotel's million dollar sales goals and profit annually• Prepared an effective Sales and Marketing action plans• Reviewed and qualified all negotiated accounts• Processed the RFP both National and Local

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  Infor-SoftBrands

  Jan 2008 - Aug 2008

  Strategic Distribution Advisor

  • Ensure 92 hotel clients are visible through GDS, IDS, Web Booking System and CRS• Supported and assisted 92 hotel clients with initial implementation and training services through WebEx• Responded with resolution to ongoing questions and technical support• Advise hotel clients on revenue growth strategies that are implemented through their electronic distribution system• Reviewed clients new loaded rates and update existing rates on GDS• Implemented quality control on a daily basis of the clients GDS, IDS and other applications• Maintain an ongoing relationship with the clients in order to provide consultative advice from a revenue growth perspective Show less

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  Ritz Carlton Laguna Niguel

  Aug 2008 - Dec 2012

  Buyer

  * Manage incoming and outgoing calls* Accounts Payable• Process Payroll• Handled purchase order items for Capital projects/renovation and single handedly coordinate, manage minor renovation project for 396 guest room and suites• Manage monthly purchases and balance check book for Engineering Department• Successfully handles 100 plus invoices per month• Assisted and supported the Director of Engineering • Coordinate and performed a range of operational support for the Engineering Department• Serve as a liaison to the Director of Engineering and other departments in resolution of day to day engineering operational problems• Systematically increase office organization by developing more efficient filing/documenting• Improve communication efficiency as primary liaison between departments, clients, and vendors• Dispatch work order requests and follow up to ensure work was completed• Directly support Chief Engineer in managing operation workflow• Created spreadsheets to improve inventory management and reporting accuracy• Liaised with vendors, contractors to order and maintain inventory of supplies and services as well as scheduled projects• Assist in all areas of administrative work including data entry, receptionist duties, file organization, research and development• Successfully establish effective systems for record retention by creating database for daily correspondence tracking• Consistently improve productivity, reducing costs, and resolving departmental issues• Provide efficient customer service for both internal and external guest Show less

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  14West Boutique Hotel

  Sept 2012 - May 2017

  Property Manager

  • Manage and protect Owner’s 8 million dollar asset • Meet or exceed planned objectives for revenue and profit• Develop promotions and sales strategies • Accounts Payable• Process Payroll

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  Seabreeze Management Company, Inc.

  Jul 2017 - Mar 2018

  Associate Manager

  Providing leadership and consulting with our clients on best practices with regard to the management and oversight of their community.Providing customer service to owners in the communities Working extensively with Board of Directors, vendors, contractors, and homeowners within the various communitiesEnforce the rules and regulations of the communityAttending evening board meetingsManaging 3rd party vendorsSome project managementWriting letters and newslettersExperience in professional HOA managementStrong written and verbal communication skillsOrganizational and computer skillsStrong customer service skills and a pleasant and professional demeanor Show less

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  Modi Executive Offices/Pacific Capital Properties

  Mar 2018 - now

  (Commercial) Leasing Manager

  Generate interest by touring the property with prospects as you answer questions about the numerous amenities, local community and professional services. Drive the sale by highlighting the quality of the office community, services and the work environment available at our sites.Identifies new business to achieve personal Monthly revenue goals.Researches and develops new leads.Actively identifies new accounts moving into area.Meet Monthly telephone prospecting call goals.Meet Monthly outside prospecting quota goals – (cold calls or scheduled appointments).Maintain the accuracy of account administration by updating account information in the accounting system. Create marketing programs that are compelling and relevant to the individual market’s demand generators. Proactively builds and strengthens relationships with existing and new customers to enable future business.Develops relationships within community to strengthen and expand customer base for new sales opportunities.Maintains knowledge of all accounts within the designated geographical area of their office locations by utilization of the sales software platform. Up sells each business opportunity to maximize revenue potential by leveraging the property’s available facilities. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc.Attend local networking events. Show less