Brandon Tetreau

Experience

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  OnX Enterprise Solutions

  Dec 2002 - Apr 2003

  System Rollout Technician

  • Participated in operating system (XP) upgrade and system hardware refresh for Edmonton and Calgary claims offices as well as Edmonton’s surrounding sales offices, totaling in excess of a hundred machines• Strong local involvement with delivery on improvements to support processes, asset management, and customer satisfaction.• Responsible for the quality of the IT services delivery at the sites

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  National Oilwell Varco

  Dec 2003 - Mar 2005

  Lathe Operator/Shift Supervisor

  • Managed crew ensuring quota and production requirements were met• Ensured health and safety compliance of crew and environment (HSE) • Executed daily safety meetings reviewing ‘near-miss’ reports and accidents• Re-threaded new and used tubular products to customer specifications

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  Dell

  Mar 2005 - Apr 2008

  Technical Team Leader

  • Led team of 20 agents, with supervisory responsibilities for up to 60 agents• Coached agents on performance metrics and soft skills• Created and implemented corrective SMART plans identifying agent opportunities • Identified reward and recognition opportunities• Assumed complete ownership of customer issues until resolution, engaging and collaborating with multiple resources over phone, email, and direct communication• Resolved customer escalations (provided concessions when required)• Provided front-line phone technical support for all levels of government, US Military and Fortune 500 companies Show less

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  Lockerbie & Hole

  May 2008 - Apr 2009

  Senior Help Desk Technician

  • Provided first-level contact and problem resolution for all users with hardware, software and applications problems• Resolved as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases

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  Aecon

  Apr 2009 - Mar 2011

  Senior Analyst, Problem and Solution Management

  • Acted as liaison between clients, vendors and technical solutions groups to ensure timely resolution of incidents and problems to meet set SLA’s• Developed and integrated ITIL Knowledge Management and Known Errors Database• Handled incidents and escalations from end users, service desk, and infrastructure• Single point of contact for incidents from finance, estimating, administration, and remote service desk team

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  Volant Products

  Jul 2011 - Apr 2013

  System Administrator

  • Install, configure and maintain servers including but not limited to exchange, file, database, SharePoint, and Active Directory. • Install, configure and maintain user workstation hardware, software, and peripheral devices.• Monitor performance of server systems, workstations, network devices, and hardware to enable continuous improvement.• Provide end-user support in a timely and client-focused manner for all supported systems, software, hardware, and infrastructure.• Troubleshoot systems, network, hardware, and software to diagnose and solve any issues or problems.• Install, configure and maintain network infrastructures including but not limited to server racks, KVMs and network devices.• Maintain telecommunications infrastructure, including telephone, video conferencing systems, and mobile devices.• Test and implement disaster recovery procedures, including protection from malicious attacks.• Follow and implement policies, procedures, and documentation associated with all aspects of the IT Department.• Install, configure and maintain 3rd party business applications.• Create and maintain documentation for implemented projects, server maintenance, and technical support requests.• Provide support in leveraging technology to create more effective business practices and procedures. Show less

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  PCL Construction

  Apr 2013 - now

  • Provide leadership to a team of high-performing IT professionals to deliver high-quality business solutions.• Create an engaging and open work environment where employees feel supported, equipped, and trusted to do their best work.• Coach, train, and mentor team members.• Promote, encourage, and support the wellness of team members.• Develop individualized employee performance plans that incorporates feedback, career aspirations, and training plans of team members.• Oversaw the strategic staffing of my team, including recruitment of new members and the structured offboarding as needed.• Conducted the employee recruitment process, which involved sourcing candidates, screening resumes, conducting interviews, and evaluating applicants.• Manage team allocation for work requests and projects in collaboration with Management and peers.• Build and manage effective customer and vendor relationships by understanding related business strategies and managing expectations.• Ensure the team follows standards to meet both internal and external audit requirements.• Maintain service-level agreements.• Communicate effectively with all levels within the organization.• Provide expertise to internal clients, external clients, and team members.• Lead projects in alignment with the corporate project management methodology. Show less Microsoft Azure/Microsoft 365• Azure Active Directory Administrator• Office 365 AdministratorAutomation and Scripting• PowerShell• Azure Automation RunbooksMicrosoft Identity and Access Management Administrator• Active Directory Federation Services• Federation with Office 365 and numerous third parties• Azure AD Connect Installation and Configuration• Azure Active Directory• Azure Conditional Access Policies and Deployment• Hardware OAUTH TOTP tokens• Passwordless AuthenticationActive Directory Enterprise/Domain Administrator and Architect• Maintained, secured and updated the Active Directory production environment across 200 sites• Developed, defined and created best practice processes for directory infrastructure• Working closely with internal teams to implement GPOs, DNS, within a complex enterprise domain • Troubleshoot and work with other teams • Analyzed current Active Directory environment to identify both technical and operational challenges and develop continuous improvement action plansPublic Key Infrastructure Administrator• Microsoft (AD) Certificate Services Administrator• Architected Enterprise PKI / Certificate infrastructure, updating certificate template and ensure issuance to requestors• Microsoft Intune integration for SCEP certificate deployment• External Certificate Administration• Implemented Azure App Certificates System Center Configuration Manager Administrator and Architect• Led the development of complex endpoint management solutions• Automated Windows 10 migration for 6500 clients• Implemented 1E Nomad content distribution ITIL Process and Procedure (Service Catalog, Change Management)• Ensured the efficient day-to-day execution of change management activities and correct any deficiencies as required• Identified opportunities to improve or adjust the processes• Implemented all changes in accordance with standard procedures and change control policies and procedures• Developed ITIL Service Catalog Show less

  • Team Lead, Advanced Technology Solutions

    Nov 2020 - now

  • Technology Analyst

    Apr 2013 - Nov 2020