Ashley Watson

Experience

• 

  Wells Fargo

  Mar 2017 - May 2023

  • Experience in executive briefings, technical writing, and presentations to all levels of management• Proficient with Terraform and IaC (Infrastructure as Code)• Experience implementing Data Virtualization tooling (Starburst) in a large enterprise is highly desirable.• Proficient with managing production CICD pipelines, GIT, DevOps• Proficient with containerization products like Docker and Kubernetes.• Familiarity and use of test automation tooling to enable continuous integration/delivery pipelines.• Strong communication skills, both written and verbal, and be comfortable presenting to large groups. • Experience working in an Agile software Development environment. • Experience working within systems development life cycle (SDLC)• Experience working on an application dev team.• Project management• Meet deadlines, ability to prioritize work, achieve goals, and work under pressure in a dynamic and complex environment.• Time management skills and Organization• Identify gaps in Third Party and line of business recovery need• Analyzing and reviewing technical assignments and challenges.• Familiar developing web service and API.• Experience with using Python• Facilitated testing for Business Continuity Planning based on Virtual Desktop Infrastructure• Access Process tools (Jira)• Served as a Stewart for application management. • Familiar with Scrum• Product owner experience• Provided PowerPoint presentations of data statistics created through PowerBi for upper management to present monthly and quarterly• Collaborated effectively with cross-functional teams to deliver a complex project on time and within budget.• Efficiently troubleshooted and resolved a critical bug, reducing system downtime by 30%. Show less Collaborated with other departments to ensure timely resolution of any outstanding account issues.Monitored daily activity for assigned accounts ensuring compliance with established standards.Negotiated repayment plans with customers based on individual circumstances.Assisted with the development of policies and procedures related to the collection process.Researched and resolved customer account discrepancies, utilizing various tools such as credit reports, payment histories and financial statements.Adhered strictly to applicable state laws when collecting past due amounts from customers.Organized large volumes of data into easily understandable formats for further analysis.Communicated regularly with external vendors regarding current account statuses.Facilitated internal meetings with other Account Resolution Specialists in order to review difficult cases. Show less

  • Software Engineer

    Nov 2021 - May 2023

  • Account Resolution Specialist

    Mar 2017 - Nov 2021