Enda Glacken

Experience

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  Japan Exchange and Teaching Program(me) (JET)

  Jan 2007 - Jan 2011

  English Language Teacher

  English Language Teacher at High, Junior High & Elementary Schools over several years working for the Kobe City Board of Education.- Curriculum & lesson planning- English exam preparation and guidance

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  Claddagh Collection

  Jan 2010 - Jan 2014

  Founder | Web Designer & Developer

  Setup an online jewellery business focused on the Japanese market.- Designed & developed an ecommerce website on Magento- Partnered with an Irish Jeweller to retail jewellery online

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  Freelance UX/UI Designer · Product designer · Web Developer

  Jan 2010 - Jan 2014

  UI/UX Designer & Web Developer

  - Managed all aspects of website design and development from ideation to launch. Designed print materials, graphics and websites.- Analysis of requirements, solution scoping and planning projects.- Worked closely with customers and stakeholders to ensure product was delivered on time, budget and to spec.- Worked with companies such as Atlas Language School, VIP Apps Consulting, Channelship, Discover the Shannon.

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  GNT Media

  Jan 2012 - Jan 2012

  SEO Manager & Lead Web Designer

  - Content writing & guest posting for link building.- Technical SEO conducted on websites.- SEO audits.- Web design & development.

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  Bamboo Digital

  Jan 2014 - Jan 2018

  Founder | Product Designer | Web Developer

  Started a small digital agency to design, build & consult on digital solutions for SMEs and startups.- Designed & developed the frontend for an enterprise product used by FTSE100 companies.- Conducted all aspects of project lifecycle from sales, discovery, analysis, design, development to delivery and customer support.- Led projects with clients such as DogBuddy, MyWallSt.com, Brightflag, Phorest, and SMEs such as Atlas Language School to revamp websites or products.

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  Phorest Salon Software

  Jan 2018 - Jan 2020

  Product Manager for the mobile apps team, with over 4000 apps for salon customers. Overseeing the feature discovery, prioritisation, go to market for our mobile apps.- Discovery of product ideas, performing competitive analysis, conducting willingness-to-pay research.- Product roadmap management, defining product strategy, grooming backlogs and user stories, creating go-to-market plans.- User research and product methodologies such as the Kano model, Conjoint Analysis and Willingness-to-pay research.- Speaking at major industry, company events and trade shows. Visiting customers for user research, gathering customer feedback.- Owning the integration of an LMS which improved customer onboarding times and adoption of product features.- Leading the migration of 4000+ iOS and Android apps to a modern React Native/Ruby stack driven by extensive automation which enabled scaling, resulted in improved app adoption and conversion rate. Show less

  • Product Manager

    Jan 2018 - Jan 2020

  • B2C Growth Manager

    Jan 2018 - Jan 2018
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  Microsoft

  Sept 2020 - now

  - Identifying opportunities to improve onboarding and engagement outcomes for M365 customers- Creating an experiment roadmap aligned to business OKRs- Partnering cross organisation to adopt our product and generate alignment - Focusing on acquisition and engagement in the SMB customer segment. - Hypothesis driven experimentation- Productising successful experiments that drive growth- Leveraging data for data informed experiments and insights- Setting, owning and representing OKRs for key features

  • Senior Product Manager

    Aug 2023 - now

  • Product Manager II

    Sept 2020 - Aug 2023