Fotis Voutsinas

Experience

• 

  Sinartia

  Sept 2007 - Jun 2008

  Intern Junior Programmer

  Junior programmer at SYN-CO2 project, developing online platform for automating the process of registering and monitoring CO2 emissions from electric power generation units.

• 

  Accenture

  Jan 2010 - Nov 2023

  Guided and empowered diverse team of 15 sales, technical, change management, and industry experts to successfully execute a pivotal $10M opportunity bid for the overhaul of a Field Service Management solution.• Orchestrated discovery workshops about the solution’s current landscape.• Developed ClickSoftware’s replacement roadmap that included fit gap report against target technology, implementation approaches ranked in terms of risk and value, and delivery plan.• Formulated delivery offering, outlining scope specifications, best-of-breed technical architecture, optimized effort analysis, and staffing requirements with synergies, resulting in impressive 45% cost reduction.• Collaborated with client’s IT director to recalibrate scope and engaged in price negotiations, ensuring alignment with objectives and constraints.Led team of 4 in conducting exhaustive assessment of vendors for the $30M replacement of a ClickSoftware solution.• Spearheaded research into the latest field service technology trends, obtaining in-depth understanding of the evolving landscape.• Methodically surveyed market and identified the top 10 vendors, prioritizing them based on list of modules aligned with client's strategic focus areas.• Analyzed EOL risks and potential failure modes, providing invaluable insights to inform decision-making.• Compiled recommendation encompassing transition approach, implementation plan, staffing requirements, and budget considerations, serving as cornerstone for the client's internal budgeting and procurement processes.Oversaw the solution design of ClickSoftware applications for diverse companies.• Identified 30+ technology and process pain points, devising customized solutions to eliminate bottlenecks and enhance user satisfaction.• Crafted solution roadmap based on priority and associated effort, encompassing quick wins, near-term enhancements, and future opportunities. Anticipated annual savings totaling $900k, underscoring the strategic impact. Show less Supervised technical team tasked with enhancing the stability and capabilities of a field service management solution to accommodate 1k additional storm responders for a utility client.• Managed technical team of 5 responsible for assessing performance issues of ClickSoftware 8.3 and prioritizing enhancement backlog.• Implemented configuration and optimization best practices resulting in improved stability, with 6% fewer server outages, 10% increased integration responsiveness, and a significant reduction in reported incidents. These enhancements bolstered user confidence in the tool.Led change management and testing efforts with a team of 5 for an Oracle EPBCS solution deployed across 120 countries.• Planned and conducted change management strategy, stakeholder mapping, training, and adoption communications and metrics for an audience of 350 business users.• Successfully managed end-to-end testing cycles with external offshore testing teams and global business users/UAT testers, ensuring timely completion and reporting progress to stakeholders.Guided the design, configuration, and testing of a ClickSoftware Schedule and Mobile solution for a public services client.• Spearheaded business optimization initiatives aimed at reducing travel costs, improving SLAs, and enhancing customer technician familiarity.• Analyzed existing scheduling configuration rules and settings of ClickSoftware Optimization, recommending and implementing changes that aligned with business objectives and improved performance metrics. Show less Directed the agile delivery of UX/UI enhancements to a client's mobile and digital solution aimed at expanding the offerings of social service programs, leveraging Diona mobile solutions.• Conducted workshops to gather requirements and subsequently translated them into functional designs to meet client needs.• Transformed requirements into comprehensive test scenarios, executed scripts, tracked defects, validated defect fixes, and provided regular reports on testing progress.• Offered primary installation and maintenance support for the application in production, ensuring seamless functionality and user satisfaction. Show less Led the comprehensive analysis, end-to-end design, development monitoring, testing, and deployment phases for adapting existing business processes during the upgrade from Oracle BRM version 7.2.1 to 7.5, alongside implementing new Field Service Management solutions for two telecommunications clients.• Gathered and analyzed requirements, designing system components across various packaged software solutions to meet client specifications.• Oversaw the development efforts of a nearshore team, ensuring alignment with project objectives and timelines.• Orchestrated and executed test cycles, including system, integration, and user acceptance testing, and provided detailed reports on testing outcomes.• Managed the production environment, handling defect triaging, testing configuration and code fixes, and overseeing release management processes to maintain system stability and functionality. Show less Conducted business/operation requirements gathering, designed business processes in order management, rating, billing, invoicing, batch, and online interfaces for a BRM 7.2.1 solution. • Collected requirements and designed system components across multiple packaged software solutions.• Monitored nearshore team’s development effort. • Designed, executed and reported on test cycles (system, integration, and user acceptance).• Maintained production environment by triaging defects, testing configuration/code fixes and managing releases. Show less

  • Technology Delivery Lead Senior Manager

    Dec 2021 - Nov 2023

  • Digital Business Integration Manager

    Jun 2017 - Nov 2021

  • Digital Business Integration Consultant

    Feb 2015 - May 2017

  • Business & Systems Integration Consultant

    Mar 2014 - Feb 2015

  • System Integration & Technology Analyst

    Jan 2010 - Feb 2014