Caitlin Thompson

Experience

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  Total Mortgage Services, LLC

  Feb 2006 - Oct 2007

  Administrative Assistant, Loan Processor

  - Provided administrative support to all employees- Screened resumes and conducted initial interviews for potential employees- Prepared and distributed mortgage materials - Screened and triaged incoming calls, providing customer service and resolving client issues efficiently and effectively- Assisted the accountant with filing and accounts payable/receivable - Ensured office equipment ran smoothly and properly, ordering supplies, updates, and repairs- Ordered and reviewed appraisals- Collaborated with Loan Officers, clients, and underwriters to process mortgages Show less

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  St. Joseph's College

  Jan 2011 - Jul 2012

  LPN- Paraprofessional, Substitute School Nurse

  - 1:1 care of developmentally delayed children- Substituted for the school’s RN, caring for 120 special needs students while supervising 2 LPNs- Implemented the plan of care as specified by the physician and registered nurse- Maintained accurate medical and nursing records while conforming to HIPAA regulations- Communicated with the concerned parents about the health needs of their child- Programmed and utilized switches and Dynovoxes for children with motor and visual impairmentsKEY ACCOMPLISHMENTDesigned and developed light-box books and activities for a child with a Cortical Visual impairment, that were later introduced to other Connecticut Schools dealing with visually impaired children Show less

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  Apple Rehab

  Jul 2012 - Feb 2014

  Charge Nurse

  - Responsible for the care of 30 residents and supervision of 2 Nurse Aids- Provided long-term treatment for rehabilitation and hospice patients- Facilitated open communication between nursing staff, physicians, and families- Responsible for the accuracy and upkeep of medical files and medication orders- Utilized CPR and responded instinctively in emergency situations

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  BMW of North Haven

  Feb 2014 - Jun 2014

  Inventory Control Specialist

  - Responsible for the management of over 300 vehicles in the inventory- Tracked all incoming and outgoing vehicles in inventory and accounting systems- Inspected all incoming vehicles, initiating freight damage claims when necessary- Responsible for the inspection and acquisition of lease-end vehicles- Re-organized and streamlined the inventory process to increase efficiency and decrease cost

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  BMW of North Haven, Mercedes-Benz of North Haven

  Jun 2014 - Dec 2015

  Marketing Communications Coordinator

  - Responsible for the coordination of marketing and advertising projects, including: email campaigns, website designs and updates, development of website landing pages, social media content, digital advertising, press releases, commercials, billboards, event planning, reputation management monitoring, and coordination of sales events- Uphold brand communication standards for both BMW and Mercedes-Benz in all marketing communications- Collaborate with multiple departments and external vendors to produce marketing materials- Develop and initiate marketing strategies to improve brand awareness and generate client leads- Analyze and interpret results of marketing campaigns for presentation to management Show less

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  SoundTrust Financial Partners

  Jan 2016 - Jun 2016

  Marketing Communications Manager

  - Responsible for the planning and coordination of branding and marketing objectives- Designed and maintained the company website- Engaged with clients and prospects regularly through email, social media, and direct mail campaigns- Managed multiple software programs to generate internet leadsCollaborated with video manager and financial advisors to produce educational webinars and videos, and to coordinate virtual meetings with external clients

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  Yale University

  Oct 2016 - now

  • Project Manager, User Experience

    Jul 2021 - now

  • Service Manager for User Experience and Design Services

    Oct 2016 - Jun 2021