Reena George

Experience

• 

  EClinicalWorks

  Mar 2014 - May 2019

  eClinicalWorks is a privately held leader in healthcare IT, providing comprehensive Electronic Health Record (EHR) and Practice Management (PM) solutions used by more than 850,000 medical professionals in more than 20 countries. •5 years of Experience in Incident/Problem Management while remotely troubleshooting on windows systems, application related issue on Linux environments, Windows Server , network devices, servers and a multitude of other IT environments.•Being in a Global team, communicate with the clients with excellent communication skills, technical skills, and politeness with extreme care.•Troubleshooting of technical issues by taking remote access of terminals from different sites across the world.•Manage, co-ordinate and resolve incidents as quickly as possible at primary and secondary support level.•Responsible for handling all kind of database (My SQL and MSSQL) and application server (Tomcat) related issues Show less

  • Team Lead

    Feb 2018 - May 2019

  • Software Specialist

    Mar 2014 - Feb 2018
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  The Logic Factory

  Jun 2019 - Aug 2022

  Technical Application Engineer

  The Logic Factory is a dedicated Quintiq partner to solve any puzzle in the field of Supply Chain Planning & Optimization.•As a Technical Application Engineer, working as a direct contact person for our external SAM customers to not only resolve the errors in the application but to ensure CAPA is applied.•Responsibilities include providing estimates, administration, server maintenance, managing escalation level for our customers in terms of escalated support incidents.•Providing hotfixes in the model, managing, and maintaining customers of our hosting servers.•To ensure proper Root Cause analysis is provided to customer to prevent re-occurrence of similar scenarios in near future.•Monitoring and managing alerts of Server, configuring webpages (IIS) , creating alert strategy for application to indicate in advance when the system goes down.•To execute the relationship strategy for our customers on an operational and tactical level.•Involved in arranging various social activities that keeps the employees engaged and connected with work, ensuring a fun relaxed environment with cross team bonding Show less

• 

  Chargebee

  Aug 2022 - now

  Technical Account Manager

  Chargebee is a recurring billing and subscription management tool that helps SaaS and SaaS-like businesses streamline Revenue Operations. Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc. around the world to let you automate recurring payment collection along with invoicing, taxes, accounting, email notifications, SaaS Metrics and customer management.