Renato Lema

Experience

• 

  BankAtlantic

  Aug 2007 - Oct 2010

  Personal Banking Specialist

  -Participate in the daily operations of the branch. Responsible for delivery of superior quality service while adhering to corporate, regulatory and audit guidelines.-Provide timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned.-Proactively participate in the sales and referral process of the branch as directed by management.-Proactively initiate, develop and manage long-term, profitable relationships.-Manage existing client relationships to identify future needs.-Help clients address needs using a consultative approach.-Gain an understanding of each client in order to identify additional financial needs and refer to appropriate financial partners.-Deliver superior quality service in person and by phone such that client needs are positively met on a consistent basis Show less

• 

  Citi

  Oct 2010 - now

  Act as Risk and Quality Assurance Analyst for business unit ensuring there are no deficiencies in clients profile data and documentation.Review supporting documentation provided to ensure are within compliance, bank policy, regulatory mandates and quality requirements.Act as a subject matter expert on policy and/or process.Build a strong relationship with banking teams.Act as a liaison between several business units to review, update clients profiles among units. Adhere to strict deadlines and feedback when needed. In addition to support the unit, also provided training to other team members. Take part in weekly meetings with stakeholders to review reports, progress and escalations. Provided feedback for new implementations and procedures. Show less -Perform investigative analysis and research by collecting and evaluating information and preparing clear, well-written comprehensive reports.-Organize raw data and resources available by utilizing the Internet, internal and commercial databases, inquiries, bank inquiries, and contact with Compliance Officers within the institution.-As Quality Assurance Specialist: Review the work of Operations Investigation Analysts; assess the quality of their work and the adherence to policies and procedures. Provide the Operations management with, constructive feedback concerning analyst work performance for control and quality purposes.-Participated in a long-term assignment in Kuala Lumpur, Malaysia, assisting the Asia-Pacific hub reducing a backlog of 10,000+ GCG Hong Kong alerts. Assisted the local analysts by providing feedback and ensuring their adherence to procedures. Show less

  • SVP - Escrow Onboarding Manager - Citi Wealth at Work

    Jul 2022 - now

  • VP - Client Account Manager - Citi Private Bank North America

    Jan 2022 - Jul 2022

  • AVP - Client Account Officer - Citi Private Bank North America

    Mar 2019 - Jan 2022

  • KYC Operational Risk Specialist - Citi Private Bank Latin America

    Jun 2017 - Mar 2019

  • AVP - Senior Compliance Analyst - Global Wealth Management

    Mar 2015 - Jun 2017

  • AML Senior Compliance Analyst - Global Remediation

    Oct 2010 - Mar 2015