Daiva Talp

Experience

• 

  UAB “REKLAMOS GRUPĖ“

  Jan 1997 - Jan 1999

  Project Manager

  Responsibilities:- Advertising campaigns – planning and implementation- Sales

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  DIANOS ALEŠKEVIČIŪTĖS FIRM

  Jan 1999 - May 2005

  Marketing manager

  Responsibilities:- Planning and implementation of marketing strategy- Sales campaigns and promotions at the POS- Planning and managing yearly marketing budget - Public relations

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  Arvato Services Estonia OÜ

  Feb 2007 - Jan 2016

  - Building and keeping strong ongoing working relationship with client and client's representatives- Ensuring service's compliance to Statement of Work- Effective management and communication delivery to and between relevant departments;- Responsible for operational business review process and providing all operational results and reports to the client;- Responsible for achieving high quality of service;- Managing the project in 3 relevant departments in Tallinn (Estonia), Brasov (Romania) and Szczecin (Poland). Show less

  • Executive Assistant to the Country Director Estonia/Romania

    Sept 2014 - Jan 2016

  • International Service Delivery Manager

    Dec 2012 - Aug 2014

  • Project Manager

    Apr 2012 - Nov 2012

  • Supervisor

    May 2009 - Apr 2012

  • Customer Service Representative

    Feb 2007 - May 2009
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  Majorel

  Feb 2016 - Mar 2019

  Key Account Manager

  - Building and managing strong relationship with the client- Contract and price negotiation- Developing account plans, growth and profitability, ownership of P&L- Analyzing the performance of service portfolio and key KPIs to identify key opportunities and threats and take appropriate action- Acting as key point of contact in case of escalations for the client and internally- Managing internal stakeholders between multiple countries and markets in order to achieve internal goals and external agreements Show less

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  Majorel

  Aug 2020 - Jan 2024

  Global Account Manager
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  Teleperformance

  Jan 2024 - now

  SVP of Client Services