Charity Tay

Charity Tay

Customer Service Representative

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location of Charity TaySingapore

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  • Timeline

  • About me

    Assistant Vice President - Operations at Fiera Capital

  • Education

    • Catholic Junior College

      -
    • Methodist Girls’ School

      -
    • Northeastern University

      2010 - 2012
      Bachelor of Science (B.Sc.) Business Administration and Management, General
  • Experience

    • United Overseas Bank Limited (UOB)

      Apr 2010 - Nov 2012
      Customer Service Representative

      - Service privilege banking customers with specialized attention- Assist in account opening and aid customers in update of account services- Deal with inquiries on personal and corporate accounts and help customer with bankingtransactions including deposits, withdrawals and payments efficiently- Handle enquiries on banking products and services- Actively inform customers on banking products and services

    • ABN AMRO Private Banking

      Jan 2013 - Apr 2017

      -Processing equity orders, including ensuring settlement in the market-Follow up on failing trades to ensure they are resolved promptly-Support team lead in clearing recon and stock breaks -Liaise timely with counter parties to receive and deliver securities including mutual funds, fixed income products and equities-Carry out checks and arrange for the delivery and receipt of securities-Act promptly on instructions from clients forwarded by front office on receipt and delivery of securities-Placing orders and processing trades for mutual funds with accuracy and speed to ensure meeting of cut-off times

      • Senior Settlements Officer

        Apr 2015 - Apr 2017
      • Settlement Officer

        Jan 2013 - Apr 2015
    • LGT – Private Banking und Asset Management

      May 2017 - Apr 2022

      -Provide Securities Operations support for LGT Banking Asia -Arrange and check on Free of Payment transfers(equities, fixed income, mutual funds, derivatives, private equity, metals)-Liaise and instruct DVP settlement-Work with other teams including Trading, Credit and Legal to provide support to front and clients-Perform trade amendments and cancellation-FX booking (for restricted NDF currencies)- Physical certificates processing-Queries handling including corporate action related queries Show less

      • Associate Director-Operations(Middle Office)

        Apr 2020 - Apr 2022
      • Associate- Operations(Middle Office)

        May 2017 - Mar 2020
    • Fiera Capital

      Apr 2022 - now
      Assistant Vice President - Operations

      -Provide Securities Operations support for Fiera Capital Asia including fixed income settlement, funding-Asset servicing including coupons, paydowns and voluntary events-Operational and administration support for hedges, FX and loans-Monitoring MTM forwards, margins and collateral -Reconciliation of portfolio positions

  • Licenses & Certifications