Zanecebo Mabemba

Experience

• 

  J and p hi fi

  Oct 2007 - Jan 2009

  Sales /customer service consultant

  selling and advising customers about electrical appliances , doing stock taking as it was a store..

• 

  Poly oak

  Apr 2010 - Aug 2011

  Reliever

  relieving packers, machine operators and eventually cleaning grinder machines..

• 

  EDCON Financial Services

  Aug 2011 - Mar 2015

  Doing customer service, capturing and updating customer details, resolving cutomer queries, collecting , telecommunications , doing a bit of telesales ,opening new accounts, enrolling and cancellations of financial products and retentions

  • Team Manager

    Aug 2014 - Mar 2015

  • call centre agent

    Aug 2011 - Aug 2014
• 

  The Best Funeral Society

  Jun 2015 - now

  Was promoted to become a team leader, which entails managing and overseeing the call centre department( inbound and outbound), with two supervisors reporting to me.

  • Contact Center Team Lead

    Mar 2016 - now

  • Call centre Supervisor

    Jun 2015 - Mar 2016