Abdul Rauf

Experience

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  Wireworks(Div. of Infiniti Power Pvt.Ltd.)

  Apr 2018 - Sept 2019

  Project and Services Engineer AV

  • Installation and configuration of Devices (Polycom, Cisco, Crestron, Extron, Lutron, Kramer, Biamp, AMX, and Others)• Provide technical support for VC and AV devices.• Develop project objectives by reviewing proposals and plans.• Supervising the vendor/other team member for passive work.• End user training to the customers.• Ticket handling, coordination and client follow up.• Integration of Cisco and Polycom with AV devices.• L2 support and escalation handling for Audio video.• Support the VIP meeting and Town Hall.• Providing support to the entire infrastructure. Show less

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  Gartner

  Oct 2019 - Jul 2024

  Telecom & AV Specialist

  • Managing the service and support for complete Video infrastructure which includes Cisco Control Hub, Cisco Endpoints, Audio Visual devices• AV and VC project execution for internal offices of Gartner• Perform proactive checkup and routine testing for AV and VC system• Troubleshoot AV and VC problems as required• Managing the AV infrastructure which includes Crestron, Extron and Kramer devices• Suggestion and Implementation for Service improvement plan in AV and VC• 24X7 remote support to VC users across 100+ countries• L3 support and escalation handling for video conferencing issues• Macro addition on Cisco control endpoints for control features on touch panel• End user training to IT team globally• Meeting with management for the review of VC infrastructure• Suggesting the management for latest AV and VC technologies Show less

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  Blackbox

  Jul 2024 - now

  Team Lead - AV support