Vincent Lamberts

Experience

• 

  University of Pretoria

  Jan 2004 - Dec 2004

  Assistant Lecturer

  Junior lecturer at the Department of Informatics - University of Petoria

• 

  Merlin Information Systems Limited

  Apr 2005 - Oct 2010

  - Responsible to train and develop the Trend Micro team- Included ongoing training, new product training, soft skills training, new starter training, and continuous assessment in the form of IDPs- Worked extensively with the team leader and team manager as well as Level 2 on escalations- Took part in weekly executive summary calls with the client. - Helpdesk role to provide Dutch, German and English first line technical support to Trend Micro consumers across EMEA- Extensive involvement in knowledge management for the public support portal, technical solution creation and publishing, training fellow colleagues and new starters, setting up testing environments and liaising with second-level support in Manila

  • Training and Development Coordinator

    Jul 2007 - Oct 2010

  • Multi-lingual Technical Help Centre Analyst

    Apr 2005 - Jul 2007
• 

  Merlin Information Systems Limited

  Dec 2010 - Jun 2015

  Team Leader and Product Supportability Engineer, Trend Micro Technical Support EMEA

  - Directly responsible for a team of three skilled, Level 2 support engineers in the UK and jointly managing a multi-cultural team of up to 20 in Hungary for a blended service providing consumer support for Trend Micro across EMEA- Day-to-day tasks include looking after staffing levels, ensuring SLAs are met, keeping on top of quality control and taking ownership of customer escalations- Support Readiness is another area that I am responsible for which includes working closely with the client and various international support, development and implementation teams- Maintaining a very close relationship with the vendor and liaising with them on a daily basis- Conduct all training for the team Show less

• 

  Middletons Steakhouse & Grill

  Aug 2015 - Nov 2015

  Bartender

  At Middletons my job included providing an excellent guest dining experience both behind the bar and on the floor. This included mixing ingredients in order to create classic and innovative drinks in accordance with customers’ needs and expectations whist complying with all food and beverage regulations.My responsibilities included:- prepare alcohol or non-alcohol beverages- interact with customers, take orders and serve snacks and drinks- assess customers’ needs and preferences and make recommendations- mix ingredients to prepare cocktails- check customers’ identification and confirm it meets legal drinking age- restock and replenish bar inventory and supplies- keep bar organised and clean- fill drinks orders for waiters Show less

• 

  Sysmex UK

  Dec 2015 - now

  My role of Technical Service Administration Team Lead is to provide support within the Technical Service Team, dealing with customers calling the UK Customer Support Centre and all Administration requirements to support the Technical Field activities. It also includes Spare Parts Distribution and Administration.My main responsibilities include:- Management of calls into the department- Coordinating Field Resources- Preventative Maintenance Interventions- Engineer Change Records- Spare Parts Administration and Management- Escalations- Championing Communications Show less My role of Technical Service Coordinator is to provide support within the Technical Service Team, dealing with customers calling the UK Customer Support Centre and all Administration requirements to support the Technical Field activities. It also includes Spare Parts Distribution and Administration.My main responsibilities include:- Management of calls into the department - Coordinating Field Resources- Preventative Maintenance Interventions- Engineer Change Records- Spare Parts Administration and Management- Escalations- Championing Communications Show less

  • Technical Service Administration Team Lead

    Apr 2019 - now

  • Technical Services Coordinator

    Dec 2015 - now