Jordan H. Tatton A.A.E., MBA, ACE

Experience

• 

  Westminster College

  Jan 2010 - Jan 2015

  Manage a fleet of 14 aircraft of various make and models;Responsible for billing merchandise sales as well as student and instructor aircraft rentals;Update daily flight schedule as well as schedule stage checks;Help organize and supervise an extension of Flight Operations in St. George, Utah Distributed and supervised a variety of simultaneous tests, from within as well as external to the college;Responsible for Testing Center budget;Dispatched and received payment for the rental of three aviation simulators;Transformed an unorganized paper filing system of a decade’s worth of files into an accessible, digital database

  • Aviation Dispatcher

    Jul 2011 - Jan 2015

  • Test Proctor, Simulation Dispatcher

    Jan 2010 - Jun 2011
• 

  Delta Air Lines

  May 2013 - Aug 2013

  Intern in Chief Pilot Office

  Managing the receptionist function; Responsible for office organization and inventoryDigitized the archived records of lost-and-found items

• 

  Salt Lake City Corporation

  Jan 2015 - now

  • Coordinates and manages the actions of multiple levels of subordinates to ensure compliance with policies, procedures, and the delivery of customer service. Coordinates the day-to-day activities of personnel from Terminal and Landside and provides direction to on-duty supervisory staff. Provides guidance and mitigates time critical issues that cannot be handled by on duty supervisors.• Hires, trains, coaches, counsels, and conducts performance appraisals. Provides consultation and management direction ensuring that all personnel operate within Airport and City policies and procedures as well as federal regulations and requirements.• Conducts studies and projects to develop operating policies and procedures. • Ensures that activities conducted at the airports do not create a negative impact on the efficient operation of the facilities. Interacts with City, senior airline and tenant management to provide information, interpret rules and regulations, and explain procedures.• Interprets, implements, and coordinates the requested needs of airport travelers for conventions, conferences, meetings, political delegations, VIP’s and special needs organizations for expedited movement • Ensure compliance with all federal, state, and local regulations including TSA TSR 1542, Americans with Disabilities Act (ADA) Show less • Supervise all activities provided by the Terminal Operations Specialists/Landside Operations Officers to ensure a safe, secure, and efficient environment at all times. Oversee the response and mitigation of operational issues including emergencies, crowd management, irregular operations, building maintenance issues, and security incidents; coordinate with other stakeholders as necessary. Provide consultation and oversight to officers issuing citations or relocating vehicles; coordinate resources for special events and conventions. Coach officers on handling difficult situations and intervene as deemed necessary. Assist airlines and TSA with crowd control and facilitate movement of passengers.• Schedule shift coverage of Landside Officers/Terminal Operations Specialists. Resolves personnel issues including coaching/counseling and progressive discipline, and grievances in accordance with City policy.• Provide instruction to Terminal/Landside personnel in the proper technique of security inspections in order to ensure compliance with TSR 1542. Serve as a key resource and point of contact within the Airport’s Incident Command structure as it relates to emergencies during situations to include mitigation, preparation, response, and recovery.• First responder to structural emergency situations and for all medical incidents in the airport terminal. Maintains proficiency in CPR as well as operation of Automatic Electronic Defibrillators (AEDs). Interact and coordinate with police and firefighter personnel.• Elected and serving as Vice Chair of Salt Lake City International’s Employee Council which builds community through fostering employee relationships, improving employee wellbeing and satisfaction, and serving as a voice to the executive director.• Assist in multiple Requests for Proposal (RFP) processes for airport contracts, including providing information and feedback to companies throughout the RFP process Show less • First responder to aircraft and structural emergency situations; escorts aircraft towing operations and ambulance; establish helicopter landing zones in the event of an emergency • Preforms airfield inspections to ensure compliance with FAA Guidelines and Regulations; patrols airfield property and facilities to identify safety, operational issues and hazards, security and compliance with FARs and TSA regulations and federal, state, and local laws; initiates work orders to resolve safety and operational problems, recommend issuance of NOTAMs• Coordinates and manages ramp and taxiway closures for maintenance, snow removal and construction activities• Ensures the safe and smooth flow of aircraft in extreme weather conditions, manages ramp snow removal efforts with Maintenance personnel; provides escorts for aircraft and equipment during low-visibility conditions; responsible for inspection of Surface Movement Guidance Control System (SMGCS)• Completes all required paperwork and correspondence to maintain FAA certifications, such as Aircraft Incident, Airport Incident, Fuel Spill and Wildlife Strike reports. Show less • Provide terminal-related services including safety, tenant relations and lease enforcement, crowd control, escort personnel during special events; assist, provide information, and direct the traveling public and airport visitors and respond to complaints; retrieve lost and found items; assist with Americans with Disabilities Act (ADA) needs • Monitor, inspect and perform routine patrol of airport terminals and facilities to identify operational issues and hazards, security and compliance with Federal Aviation Regulations (FARs) and Transportation Security Administration (TSA) regulations and federal, state, and local laws; initiate work orders to resolve safety and operational problems• First responder to structural emergency situations and for all medical incidents in the airport terminal. Transports patients and EMT personnel by way of the airport’s ambulance carts. Proficient in Cardio-Pulmonary Resuscitation (CPR) techniques as well as operation of Automatic Electronic Defibrillators (AEDs) Show less

  • Airport Operations Manager - Terminal/Landside

    Jan 2022 - now

  • Terminal/Landside Operations Supervisor

    Sept 2018 - Dec 2021

  • Airfield Operations Specialist

    Jun 2017 - Sept 2018

  • Terminal Operations Specialist

    Jan 2016 - Jun 2017

  • Airport Operations Coordinator

    Jan 2015 - Jan 2016