Nat Da

Experience

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  SRG Call Center (Maxis Hotlink)

  Dec 2010 - May 2011

  Customer Service

   Attended incoming calls, handled customer’s inquiries and complaints Assisted customer to solve the problems by providing the right solution Provide customer about products and services Create report and update reports in the system Followed up with customer on pending cases

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  Sungei Wang Goldsmith & Jewellery Sdn. Bhd, Kuala Lumpur

  Jun 2011 - Aug 2011

  Sales Promoter

   Welcomes and greets customer with courtesy. Promoting and selling company’s products. Check stocks and display of stocks. Provide information about special offer to customer. Assisted customers to select their desired products.

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  Giant Kuala Terengganu

  Sept 2014 - Oct 2014

  Sales Promoter (Nestle products)

  1. Promote Nestle products.2. Provide information about Nestle Contest “Nestle Lebih Nilai, Lebih Funtastik” to customer.3. Conducted “Nestle Neslac” health talk campaign.4. Provide nutrition information to parents.

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  Sin Tai Hing Oyster Sauce Factory Sdn. Bhd

  Mar 2015 - Sept 2016

  Food Technologist cum QC Inspector

  • Handle day to day QC operations include incoming QC, in process and outgoing QC activities to ensure products meet quality and safety standards.• Carry out lab testing, perform routine physical and chemical analysis on raw material, in-process products and finished products according to SOP’s.• Inspect production activities according to quality plan.• Develop product specifications to determine the standards and establish the quality of finished products.• Conduct incoming inspection on packaging and raw material according to quality plan.• Assist in implementation of ISO9001, HACCP and GMP.• Conduct the food risk and hazards assessment of the processes and facilities.• Monitor, ensuring employees adhere to HACCP, GMP and hygiene procedures while in premise.• Monitor all quality and food safety matter in daily operation.• Assist on the implementation of allergen in products.• Proper maintenance and updating all relevant documentation including certificates, manuals, SOP’s and quality records.• Perform other activities from time to time assigned by superior. Show less

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  English Hotbreads (Sel) Sdn Bhd

  Oct 2016 - Jul 2021

  QA Exec cum QC Inspector

  1. Conduct online monitoring review incoming, in process and outgoing inspection. to ensure finished product achieve the required quality standard.2. Documentation on QAQC documents, maintenance on HACCP, GMP and Quality Control Programme, Pest Control, risk analysis, update sop, maintain proper filling for all related records and reports.3. Provide in-house training on HACCP and GMP for production staff. 4. Conduct and facilitate Food Safety and Hygiene (Cleanliness & process flow in production lines, workers hygiene, pest control and all related PRP/GMP requirement)5. Participate in new food development and present to customer. Meeting up with customer to conduct shelf life test on the new developed products. 6. Responsible for trouble shooting on quality issues and recommend solutions including handling on customer complaint. 7. Carry out quality assurance tests to discover errors /hazards that might occurred in production line.8. Participate in customer and supplier audits as auditor and auditee. 9. Carry out lab testing which includes hand swab test, equipment swab test etc and scheduling samples to be sent out for external microbe test. .10. Carry out other activities as assigned by superior. Show less

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  Kerry

  Jul 2021 - now

  Regulatory Technologist (Europe)