Hussain Alsaegh

Experience

• 

  National Motor Company W.L.L, Bahrain

  Jul 2012 - Sept 2012

  Office assisstance
• 

  Standard Chartered

  Dec 2012 - now

  • Managed risk and compliance, ensuring strict adherence to laws, regulations, and internal policies.• Identified and resolved risk and compliance issues, escalating when necessary.• Prepared and updated Daily/Monthly/Annual MIS and EKYC trackers for bank departments.• Verified eligibility and authenticity of CRB reports, resolving referred cases while upholding bank regulations.• Completed all referred sales cases, ensuring compliance with the bank's rules and regulations.• Managed all sales requests for the bank's products (accounts, loans, credit cards) applications.• Handled credit card requests, including instaloans, credit limit increases, and instabuys. Show less • Responded to collections related client inquiries with accurate feedback, ensuring customer satisfaction.• Resolved collections related customer complaints promptly to maintain positive relationships.• Reviewing lost job cases & maintaining tracker for such cases.• Managed debit relief plan applications and maintained a tracker for approved cases.• Tracking and handling deceased cases.• Handling pre-charge off settlements offer.• Handling payments holidays program from collection side.• Preparing no objection letters for settled products related to collections (post charged off cases).• Maintain tracker for lost job cases & approved debit relief plan cases. Show less • Managed inbound calls from banking customers in Bahrain, UAE, Jordan, and Qatar, addressing inquiries, complaints, and feedback on bank products and services.• Handling customers inquiries, requests, complaints, and feedback related to the bank products and services (Accounts, Credit Cards, Loans, and Investments) and following up with the concerned departments.• Provided support to other agents and relationship managers, while handling ATMs technical issues and promoting alternative banking facilities.• Assisting team leaders in their tasks and preparing reports.• Promoting alternative banking facilities (Phone banking, Internet banking, e-statements, and Mobile banking). Show less

  • Quality Assurance Executive

    Mar 2023 - now

  • Asst Officer Collection Operation Support

    Apr 2022 - Mar 2023

  • Universal Banker (Service Executive).

    May 2021 - Apr 2022

  • Customer Care Association – Priority Clients

    Aug 2017 - Apr 2021

  • client care executive

    Dec 2012 - Aug 2017