Ryan McGovern

Experience

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  Moose Winooski's

  May 1991 - Mar 2000

  Outdoor Food Services Manager

  -Managed poolside LCBO licensed snack bar at regional amusement park-Scheduled staff and maintained inventory levels according to predicted forecasts-Accounted for all cash receipts, inventories and labour and maintained records for these-Managed catered picnics for up to 3000 people including coaching staffing and inventory management-Ensured guests received food in a timely manner and food was prepared according to strict standards of quality-Acted as liaison between front and back of house to ensure each table had a complete order-Followed standards on quantities, quality and temperature of all product leaving the kitchen Show less

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  Conestoga Room

  Jan 1995 - Jan 1997

  Student Work Placement - Restaurant Operations
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  Fugro

  Jul 2000 - Feb 2010

  Project Lead

  -Defined processes and set standards to simplify the reporting of various pavement conditions as set out by various government agencies-Communicated with Department of Transportation clients throughout North America and abroad to ensure high levels of customer satisfaction in the reporting of data-Managed multiple team members over multiple projects-Inspected data and output levels from operators, for quality and consistency and to ensure production deadlines were met-Provided onsite training in an offshore facility in China as well as remotely trained operators in India and Pakistan in the use and management of proprietary software and oversaw areas of improvement in processes and production levels Show less

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  TELUS Business

  Nov 2005 - Jan 2006

  Seasonal Telecommunications Sales Assistant (Temporary)

  -Assist customers in selection of cellular products and services-Create and activate mobile accounts-Maintain appropriate inventory levels-Follow SOP for reconciliation of sales and phones at end of day-Utilization of planogram to set up new displays in kiosk

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  Shoot the Thrill Photography

  Mar 2009 - Mar 2014

  Owner/Photographer

  -Wedding , event, portrait and race (running) photography

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  Baccus Wines

  Mar 2010 - Feb 2011

  Part-Time Assisant Vintner (Temporary)

  -Prepared orders as per customer purchase-Filtered orders before bottling-General maintenance and cleaning

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  Govstack

  Mar 2011 - Jun 2019

  Product Support Specialist

  Report to Executive Management at an agency that provides government website design and application development. Provide personalized technical support for SaaS products, analyze and solve customer concerns and issues while strengthening relationships between customers and the organization.-Provided a high level of personalized support to customers by phone, email, and ticketing system-Advocated for clients’ feature requests and bugs to the appropriate development teams-Coordinated the delivery of promised client deadlines-Prepared quotes and schedules for additional products or services requested by clients-Advised clients on the appropriate application of relevant website legislation such as CASL, AODA, and WCAG-Developed and maintain training documentation for eSolutions’ SaaS custom-developed applications and CMS-Maintained hosting and support agreements, domains, and SSL certificates Show less

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  RKD

  Sept 2019 - Apr 2020

  Client Support

  Report to the Director of Web Services at a custom website design and application development agency. Manage resolution of incoming client website change requests and proactively identify on-going client needs.-The initial point of contact for client inquiries for sales, support, and training for websites-Make changes to the content of websites utilizing HTML, CSS, Umbraco CMS, and a proprietary CMS-Designed and implemented new QA testing processes and procedures, ensuring a high standard of accessibility and usability adherence-Prepared and delivered training to clients in the administration of their websites-Greet building visitors and callers; answering their questions and directing them to the proper point of contact-Promoted site launches and improvements on social media and by using email marketing platforms Show less

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  Descartes Systems Group

  Dec 2020 - Mar 2021

  Technical Support Specialist

  Report to the Expertise Center Manager in a transportation software company. Support of Transportation Management Services software through ticketing, chat, and email.-Identify and triage customer’s technical challenges and assess the best form of resolution-Update and modify software licenses depending on customer case uses-Proactive monitoring of application behavior-Provide clients with documentation on the use of systems

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  Conquest Planning Inc.

  Jul 2021 - now

  Conquest Planning is building the future of financial advice by enabling advice delivery in a variety of ways. Ourapplication empowers advisors and planners to buildplans faster, with a higher degree ofaccuracy and collaboratio with clients while furthering financial literacy through a living and continuous action plan. Our strategic advice manager (SAM) also enables do-ityourself users to get digital advice accurately and more efficiently.

  • Senior Product Support Analyst

    Jan 2023 - now

  • Product Support Analyst

    Jul 2021 - Jan 2023